Is this level of detail needed

Jeni82

Sky - is it really necessary to make it difficult to report name calling?

Jac35

Did it not take you longer to post this than just answer the questions?

Jeni82

@Jac35 nope

Tikay10

@Jeni82


It is needed, yes, because contacts from Customers are not always from whom they purport to be.

"Mischievous" callers can create havoc with other people's accounts.

Jeni82

@Tikay10 : trying to understand (and not trying to be a pain here, apologies if I am). In this instance, the hand number is visible and sky poker am assuming can check the chat transcript. If true, action. My details shouldn’t matter.

kapowblamz

It's good practice to log who made the complaint etc.

IVIystical

Jeni82 said:

@Tikay10 : trying to understand (and not trying to be a pain here, apologies if I am). In this instance, the hand number is visible and sky poker am assuming can check the chat transcript. If true, action. My details shouldn’t matter.

As farfetched as this may appear you could be logged onto someone elses account (in that first screenshot) writing that message and reporting it in an attempt to get someone's hacked account banned. I doubt this has ever happened or ever will but because it's plausible there has to be security measures put in place to prevent negligence on Skys behalf.

waller02

You have led a sheltered life if somebody typing **** head in the chat offends you to the point where you feel the need to report it to customer care.

hhyftrftdr

If I reported everyone who called me a cnut, it'd take me all year.

craigcu12

gpc70

hhyftrftdr said:

If I reported everyone who called me a cnut, it'd take me all year.

only a year, think yourself lucky.

Doooobs

hhyftrftdr said:

If I reported everyone who called me a cnut, it'd take me all year.

As your legal advisor, I must note that it is a complete defence to a claim in libel or slander if the defendant can show that the allegations they have published are substantially true.

Tikay10

Jeni82 said:

@Tikay10 : trying to understand (and not trying to be a pain here, apologies if I am). In this instance, the hand number is visible and sky poker am assuming can check the chat transcript. If true, action. My details shouldn’t matter.

@Jeni82

Every single call or chat right across all SB&G Brands is logged for research purposes into Customer Experience, then collated & analysed, to better assess what is causing most negative & positive feedback.

If they receive - say, 10 complaints per day from 10,000 players, they will likely ignore it, if they receive 1,000 complaints they would do something. It's just a way of measuring Customer satisfaction.

The CC agents have to fill in a "Menu" & Page 1 is the Customer Details. They can't progress the data input further until those basic details have all been filled in.

That aside, it's just good business practice.

I'm not a fan of players are abusing each other, but it's poker, & it happens from time to time. Remember you can "mute" the chat of other players if you wish.

Have a great weekend Jeni.

stokefc

Nobody should have to put up with abuse but people do it anyway ,it depends on the person on the receiving the abuse and what kind of abuse .
the abuse above is pretty tame really i get that stuff regulary even now the wife is calling me an ignorant cnut for posting this and not listening to her talking about Prince Phillip..i conna win

Jeni82

Folks- appreciate all the views shared above. Just wanted to share that the sky poker Twitter did respond to above message of mine and kudos to them for it.
@Tikay10 : mute is definitely an option but it misses out on all the other banter which I enjoy while playing.