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Both my tables frozen

wynne1938wynne1938 Member Posts: 20,562
in Poker Chat
Problems
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  • TheSawTheSaw Member Posts: 76
    Same here.
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  • johno77johno77 Member Posts: 3
    +1
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  • PAPABURGPAPABURG Member Posts: 40
    same, again. Boring
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  • TheSawTheSaw Member Posts: 76
    ....sat in 2nd posn in SPT online frenzy with 7 mins left....and now I see I'm down as finishing in 11th. Grrrrrrr
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  • md2k8md2k8 Member Posts: 1
    Same issue through the app - working through the browser.
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  • wynne1938wynne1938 Member Posts: 20,562
    with live chat now
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  • PAPABURGPAPABURG Member Posts: 40
    wynne1938 said:

    with live chat now

    me too
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  • ArrogantArrogant Member Posts: 216
    they need to pause all tournaments
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  • PAPABURGPAPABURG Member Posts: 40
    advice ive been given is too reinstall the client
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  • Tikay10Tikay10 Member, Administrator, Moderator Posts: 171,844

    Sorry about this guys.

    Am trying to get hold of someone at the Office to see what can be done. Will update you if I do.

    Please speak to CC & explain the situation & I believe they will treat you fairly.
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  • wynne1938wynne1938 Member Posts: 20,562
    I have tried to log out and log back in,but tables will not load
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  • wynne1938wynne1938 Member Posts: 20,562
    Just got back in,break now
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  • wynne1938wynne1938 Member Posts: 20,562
    but had been blinded out on the other tournament
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  • bencbenc Member Posts: 1,061
    Download completely stopped working all tables froze/stop loading (sngs) browser working ok though atm
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  • Tikay10Tikay10 Member, Administrator, Moderator Posts: 171,844

    I have been unable to speak to the Poker Team, but I have escalated the matter to the Service Desk.

    If & when I hear further, I'll update you.

    Is the current position getting better/the same/worse now? Are you now able to open your tables?
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  • PAPABURGPAPABURG Member Posts: 40
    advice ive been given is too reinstall the client
    Tikay10 said:


    I have been unable to speak to the Poker Team, but I have escalated the matter to the Service Desk.

    If & when I hear further, I'll update you.

    Is the current position getting better/the same/worse now? Are you now able to open your tables?

    @Tikay10 i had to uninstall the client and reinstall. it is working ok now
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  • TheSawTheSaw Member Posts: 76
    The tourney I've been frozen out of is a £1.20 +10p frenzy into the £48 SPT semi (albeit I'd made a fair number of rebuys so my outlay is much greater than the initial buy-in and I was in decent position in the tourney).

    I guess what I'm saying is that I really don't want to waste time and effort on live chat etc if, at the end of it, I'm going to be offered a £1.30 refund. I'd rather just write it off.

    Can anyone advise if there is a 'standard' response from CC in this scenario with reference to the underlying Sky T & C's?

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  • gez_beargez_bear Member Posts: 2
    I got frozen out and didn't get back in on major and the mini. Advice I've just been given was "Don't play two tables at once". Really? Don't you offer a final table bonus. I was made to feel that I was the idiot. Not happy!
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  • johnmontyjohnmonty Member Posts: 100
    same froze with a bunch of table up was told freeze was my fault for playing lots of tables silly me . Offered £5.50 as a good will gesture pretty cool
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  • EnutEnut Member Posts: 3,579
    Last two comments suggest that CC may need to rethink their standard responses as that's a little insulting.
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