Sky Poker Update

Sky__James

Hi all, firstly I apologise for a lack of updates. I know the widely reported software issues over the last few months have caused a lot of frustration amongst you and I absolutely agree that it is very poor for SB&G to have not fixed them by now. I’ve tried to best explain our current situation in the below Q&A.

Q. What is happening with the planned migration to Stars software?
A. As of now this is on hold. A lot of work on both sides had been done to make this a reality but sadly the project was de-prioritised earlier this year. Since the migration project got underway we have been taken over by Flutter and with the Covid-19 situation the company’s priorities have shifted. It isn’t completely off the table but we are not expecting any software developments in the next 12 months.

Q. Why haven’t the software issues been fixed yet?
A. We are currently very short on tech resource on Poker and so not enough hours have been spent working on the issues. The business is well aware of this and have been trying to hire new staff for some time but I believe it has been a struggle to find the right applicants.
Both of the current main issues, the random table freezes and the lobby not updating have been investigated by the right people but frustratingly these are proving very difficult to resolve. These have not been forgotten about but I’m sorry to say I cannot give an answer as to when they may be resolved. I thank all our players who continue to remain loyal to Sky despite not always having the best experience.

Q. What are the long term plans for Sky Poker?
A. For now we will continue providing you with our current offering and we hope to keep the platform going for many years to come. Everyone associated with Sky Poker wants to see major software improvements ASAP and knows we need to if we are to remain competitive in the market. We will continue to bang the drum but ultimately these decisions are made by our leadership team.

Q. Will the Sky Poker Tour be returning?
A. Absolutely but only when things are back to normal and we can play poker in casinos without restrictions. Fingers crossed we can make our return later this year. We also hope to take the Tour back to Las Vegas in 2022. It’s been a shame we have had to miss out both this year and last as I know this is a real highlight of the year for all who qualify.

stokefc

I read all that and my heart sank , the last bit is good the rest doesn't look good at all but no worries i'll just keep plodding and hope there is a functioning site running at the end of all this

PKRPar

stokefc said:

I read all that and my heart sank , the last bit is good the rest doesn't look good at all but no worries i'll just keep plodding and hope there is a functioning site running at the end of all this

This.

At least it was an update of no update though and probably something that would be helpful going forward every quarter at least?

gregkdy82

Fair play to you James for the honest explanation. Better late than never.

Nice to know the site isn't just being left to gradually die as I presumed was the case.

kapowblamz

I'm just happy to hear that there's years left in the old dog yet. An old dog that can absolutely have best in show puppies in the future.

Thanks for the update.

MISTY4ME

kapowblamz said:

I'm just happy to hear that there's years left in the old dog yet. An old dog that can absolutely have best in show puppies in the future.

Thanks for the update.

BIG +1

MISTY4ME

Q. Will the Sky Poker Tour be returning?
A. Absolutely but only when things are back to normal and we can play poker in casinos without restrictions. Fingers crossed we can make our return later this year. We also hope to take the Tour back to Las Vegas in 2022. It’s been a shame we have had to miss out both this year and last as I know this is a real highlight of the year for all who qualify.


Best news of the night

Many thanks for the update @Sky__James

spearsy136

happy with that!!!

TimmyRaRa

Thank you for Update James.

zoeboo62

thanks for info

pompeynic

Thanks for the update James. Brilliant news on the SPT front, looking forward to seeing all the familiar faces when it’s time to “ shuffle up and deal “

PkDevil

Some of you may find changing the way you play helps - playing through the browser instead of the app or vice versa. I play through the browser and have hardly ever had issues.

HUGHMANS

Just had an email saying ts n cs have changed. Rather than read the full 100 pages a quick summary of changes would have been helpful. Any hope of that guys?

Tikay10

HUGHMANS said:

Just had an email saying ts n cs have changed. Rather than read the full 100 pages a quick summary of changes would have been helpful. Any hope of that guys?

Hi @HUGHMANS

I genuinely don't know what changes have been made, however it may assist your understanding if I explain it was sent to all (appropriate) Customers of all SB&G Products - i.e., Bet, Vegas, Casino, Bingo, Poker etc. If your most frequent use is via Sky Poker then it comes from them, but the identical e-Mail has gone to the Customers of the other products too, based on what Product each Customer most uses.

Really, I can only recommend you read it.

HUGHMANS

If its that or listening to Rod Stewart, I will put my glasses on and start at page 1! Thanks anyway

Essexphil

Tikay10 said:

HUGHMANS said:

Just had an email saying ts n cs have changed. Rather than read the full 100 pages a quick summary of changes would have been helpful. Any hope of that guys?

Hi @HUGHMANS

I genuinely don't know what changes have been made, however it may assist your understanding if I explain it was sent to all (appropriate) Customers of all SB&G Products - i.e., Bet, Vegas, Casino, Bingo, Poker etc. If your most frequent use is via Sky Poker then it comes from them, but the identical e-Mail has gone to the Customers of the other products too, based on what Product each Customer most uses.

Really, I can only recommend you read it.

Anything of that length should have a summary page of the main changes. It is an industry standard thing to do...

eon1961

It just says if we print all this garbage no one will read it so we can put what we want in it.

benc

The sng lobbys seem to have reverted back to the old issues of not showing when registered, games being slow to open which costs chips, people constantly being away early game etc. The issue seemed to be much better for a while a couple of months back. Any chance whatever was done around that time can be repeated, or just an update that its still being looked into, thanks.

@Sky__James @Tikay10

Tikay10

@benc

Hi.

I'll pass that up to James.

PS - HNY.

dubleds

why are the freerolls not available when i am told i have qualified?

Tikay10

dubleds said:

why are the freerolls not available when i am told i have qualified?

@dubleds

Hi,

Unless you can provide us with a little more detail, (what freerolls, how many points did you earn & when etc) you'll need to contact Customer Care to get this resolved. They will request the same or similar information I imagine.