Big weekend bounty hunter semi 5.45

tai-gar

Won seat to this but not showing?

Essexphil

tai-gar said:

Won seat to this but not showing?

If it didn't run (normally through lack of runners) check your account carefully.

Sure it is not deliberate. But the limitations of the software have caused problems in the past...

tai-gar

Essexphil said:

tai-gar said:

Won seat to this but not showing?

If it didn't run (normally through lack of runners) check your account carefully.

Sure it is not deliberate. But the limitations of the software have caused problems in the past...

Cheers will look out for this. I assume that it didn't run but no credit to account .

Tikay10

@tai-gar


Do you know the Tournament ID please?


You MAY be able to get it from your "My Account".

tai-gar

All I can see @Tikay10 is Poker Hand history for session 49731099552 on 2022-01-21 17:48:55 if that helps. Thanks

goldnballz

Tournament ID: 36281896

That was the £5.20 feeder sat ID - I also won a £24 satty ticket which didn't run but didn't receive the credit

Tikay10

@goldnballz @tai-gar


Hi Guys,

I can see you both won a £24 seat to the Semi Final but right now I can't help further.

You are entitled to a £24 credit or refund, but there's nothing I can do further right now.

Maybe you could speak to "chat" at Customer Care & give them a Link to this thread?

Sorry I can't help further, the timing is bad.

goldnballz

No worries, I'll contact them in the morning. Have a good night!

tai-gar

Tikay10 said:

@goldnballz @tai-gar


Hi Guys,

I can see you both won a £24 seat to the Semi Final but right now I can't help further.

You are entitled to a £24 credit or refund, but there's nothing I can do further right now.

Maybe you could speak to "chat" at Customer Care & give them a Link to this thread?

Sorry I can't help further, the timing is bad.

Ok no problem thanks for your help.

tai-gar

Tikay10 said:

@goldnballz @tai-gar


Hi Guys,

I can see you both won a £24 seat to the Semi Final but right now I can't help further.

You are entitled to a £24 credit or refund, but there's nothing I can do further right now.

Maybe you could speak to "chat" at Customer Care & give them a Link to this thread?

Sorry I can't help further, the timing is bad.

Hi @Tikay10 just to let you know that there does not appear to be any "chat" option available any more or indeed customer care (unless I am seriously missing something).

The only option of direct contact is through email to complaints.

If there is a better link to customer care I have managed to miss it completely and it could be my age or stupidity.

I have done the email but it is likely to take up to 72 hours to be resolved so they say.

Just thought I would let you know.

Tikay10

@tai-gar


Can you see....

What are you contacting us about today?

...at the foot of this page?



https://support.skypoker.com/s/article/Contact-Us-Live-Chat-Email-Address-and-Phone-Number?error=login_required&error_description=Prompt value requires login&state=hjc2aJNImumekZ3GkjEIVCXKIJ#https://support.skypoker.com/s/article/Contact-Us-Live-Chat-Email-Address-and-Phone-Number



If so, is that what you are looking for?

If not, I will speak to the Office & get it sorted, but I can't do that until Monday I'm afraid.