my account is ******

goldnballz

Used to click 'my account' on the download client & be taken to a separate window showing profit/losses

Now i just get 'you may close this page down' via a separate browser page

Wtf is going on with this site?

Doubleme

youve always been profitable and I played with you enough to know you will always continue to be. So this does seem odd, hopefully its glitchy software and not gambling responsibility rules etc because if they go after you we all done for.

Cammykaze

I get the same thing in the sense of the website going to the profit/loss page when clicking on my account. At least I'm positive that happened last time.

Jac35

Doubleme said:

youve always been profitable and I played with you enough to know you will always continue to be. So this does seem odd, hopefully its glitchy software and not gambling responsibility rules etc because if they go after you we all done for.

It will be nothing to do with that

Tikay10

goldnballz said:

Used to click 'my account' on the download client & be taken to a separate window showing profit/losses

Now i just get 'you may close this page down' via a separate browser page

Wtf is going on with this site?

@goldnballz

Morning.

Can you give me a little more detail on what the problem is please? What are you looking for that is no longer there?

If you can let me know, I'll try & find out what the score is.

HENDRIK62

@goldnballz is this what you see? its the new accounts page

Enut

Isn't it amazing that after years of asking Sky to update or upgrade their software the only change they appear to have made is, in my opinion, a huge step backwards.

All you can do via the new 'my account' is click on gaming history and scroll down to see deposits and credits, no way of telling whether the money was put on a SnG, cash table or MTT, certainly no where near as helpful as the previous version which usually gave a quick way of seeing the last 10 or so transactions and listed exactly what each game was.

Any chance of resetting to the previous version Sky?

Tikay10

OK, now I better understand what the observation is, I'll speak to the techie chap on Monday & see if I can get an explanation.

PKRPar

Enut said:

Isn't it amazing that after years of asking Sky to update or upgrade their software the only change they appear to have made is, in my opinion, a huge step backwards.

All you can do via the new 'my account' is click on gaming history and scroll down to see deposits and credits, no way of telling whether the money was put on a SnG, cash table or MTT, certainly no where near as helpful as the previous version which usually gave a quick way of seeing the last 10 or so transactions and listed exactly what each game was.

Any chance of resetting to the previous version Sky?

+1

davhotred

"Poker Points" seem to have disappeared. The only way to know if you qualify for say a freeroll is to go through the entry procedure or the dedicated few may wish to keep a log of their history.

waller02

Yep fully agree. This "upgrade" they have made is absolutely awful. So much harder to track games played, transactions etc. Please revert back to the previous.

Why on Earth did they do this? We play on software that is laughably outdated and unreliable yet for some reason they decide to invest their time on this "update" which was fine as it was in the first place.

Tikay10

waller02 said:

Yep fully agree. This "upgrade" they have made is absolutely awful. So much harder to track games played, transactions etc. Please revert back to the previous.

Why on Earth did they do this? We play on software that is laughably outdated and unreliable yet for some reason they decide to invest their time on this "update" which was fine as it was in the first place.

@waller02

Hi Ryan,

My (admittedly) vague understanding was that the change was forced upon them to futureproof against a RG or UKGC requirement due later this year. Without it, the site would have become non-Compliant in regulatory terms. Whether the previous functionality can be restored we'll have to wait & see what Sky Chris says when I speak to him on Monday. It may well have been "fine" for players but it simply would not have been Compliant later this year.

goldnballz

Enut said:

Isn't it amazing that after years of asking Sky to update or upgrade their software the only change they appear to have made is, in my opinion, a huge step backwards.

All you can do via the new 'my account' is click on gaming history and scroll down to see deposits and credits, no way of telling whether the money was put on a SnG, cash table or MTT, certainly no where near as helpful as the previous version which usually gave a quick way of seeing the last 10 or so transactions and listed exactly what each game was.

Any chance of resetting to the previous version Sky?

Was very drunk last night... but this^^^^

MattBates

I know it’s rare for an update to happen but would it not be possible for someone from sky to post on the forum about each update and how people can access the things they used to be able to. Like how to access points or results from games with the update that has just been done.

tai-gar

MattBates said:

I know it’s rare for an update to happen but would it not be possible for someone from sky to post on the forum about each update and how people can access the things they used to be able to. Like how to access points or results from games with the update that has just been done.

Agreed. It wouldn't take a lot would it and it would be very useful.

mumsie

This is what @davelufc raised here.


https://www.skypoker.com/secure/poker/sky_lobby/community/forums#/discussion/comment/1235007

Tikay10

Thanks @mumsie

On that thread, I posted the following link at the time;



https://www.skypoker.com/secure/poker/sky_lobby/manage-your-account?tracking=pokernav

Tikay10

davhotred said:

"Poker Points" seem to have disappeared. The only way to know if you qualify for say a freeroll is to go through the entry procedure or the dedicated few may wish to keep a log of their history.

@davhotred

Try the section at the bottom of this link please:


https://www.skypoker.com/secure/poker/sky_lobby/manage-your-account?tracking=pokernav

davhotred

Thanks Tikay, that solves my problem but others will want more- that's life I suppose.

MattBates

Tikay10 said:

Thanks @mumsie

On that thread, I posted the following link at the time;



https://www.skypoker.com/secure/poker/sky_lobby/manage-your-account?tracking=pokernav

Might be worth pinning that on the forum. I doubt many people look at the news section of the forum given how often things are posted on there.

Tikay10

MattBates said:

Tikay10 said:

Thanks @mumsie

On that thread, I posted the following link at the time;



https://www.skypoker.com/secure/poker/sky_lobby/manage-your-account?tracking=pokernav

Might be worth pinning that on the forum. I doubt many people look at the news section of the forum given how often things are posted on there.

@MattBates

Yes, that makes sense. Now done.

Thanks Mr B.