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I mean, I get that the chap has same mental health challenges, & would all have sympathy with that. But the 99.999% of us who don't need an emotional support cat with us down the local supermarket, most of us would be a little concerned about the hygiene side of things. Cats pee wherever & whenever it takes their fancy, as least that's the case in my experience.
It's a big no from me.
The article highlights just how far these floodgates can open. A woman in the USA wanted to take her emotional support peacock on a domestic airline flight, another wanted to be accompanied on a flight by a donkey.
Of course we must try to be inclusive to all, but there has to be a reasonable limit.
Man has problems in crowded spaces. Needs cat to help him in crowded spaces.
Sainsbury's could start arguing lots of things-for example, health & safety, likely effect on Guide Dogs, etc. All highly risky and damaging.
My solution? Sainsbury's attack the crowded space, rather than the resultant problems. Offer him regular free delivery, in return for him promising to tell them if his problem has gone away.
Because then he has been given a reasonable adjustment.
Many years ago, I had a case where I was acting for a hotel. A persistent Disability Rights campaigner was trying to humiliate service providers, using the Equality Rights Act's predecessor, the (then recently passed) Disability Discrimination Act (then colloquially known by more humorous disability campaigners, as the "Raspberry Charter").
Guy booked hotel, confirmed it, and only then informed hotel he was a wheelchair user, whereupon Hotel said couldn't accommodate him on those dates, suggested alternative hotels etc. And guy just sued hotel under the DDA.
I enjoyed that case. Because disabled people are exactly like everyone else-most good, some not so much.
Why did I enjoy it? The "reasonable adjustment" was on those exact dates the Hotel could not accommodate wheelchair users because it had pre-booked tradesmen to install ramps to ensure a step-free hotel for wheelchair users...
So for my support while in the Store I keep my pet Frog in my coat pocket, it nearly got me into trouble when it started croaking and let the cat out of the bag. Staff kept looking at me so I had to leave the store. croak!
Well let's put it this way , lock your dog and your wife in the boot of your car for an hour, when you open it see who's pleased to see you 😀
Serial killer in the making......hic!
It's unlikely to be a hygiene problem for the short time he is in the supermarket.
Apparently the other supermarkets let him in.
The less charitable among us might wonder if there is an ulterior motive.
Personally I'm ambiguous, in fact having seen some of the examples of humanity that frequent supermarkets maybe felines aren't the worst thing in the store at any given point in time and certainly better behaves and less of a H&S risk than those feral kids who seem to be everywhere.