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The things businesses tell us...

Tikay10Tikay10 Member, Administrator, Moderator Posts: 169,701
edited May 2022 in The Rail
After holiday business TUI announced they are cancelling 6 flights a day until the end of June, & they actually cancelled flights today for which the customers had already checked their bags and had been at the Airport 6 hours....




"We believe this is necessary to provide stability and a better customer service at Manchester Airport."


That's better customer service?

Comments

  • lucy4lucy4 Member Posts: 7,939
    Airlines seem to be a law unto themselves.
  • lucy4lucy4 Member Posts: 7,939
    What happened to all the government assistance handed out to these companies ? Also the Airlines knew months ago that this week was going to be especially busy, why did they not plan for it ? It seems to me that all they want to do is take the money regardless of whether they can fulfil their obligations. Below are a couple of snippets from interviews I've seen today.

    Staff shortages “lie at the heart of the crisis”. Unions say thousands of airport workers were made redundant during the pandemic and have not been replaced.

    A government source also blamed the aviation sector. “The simple fact is that airlines and airports overcut staff during the pandemic, ignoring the fact that the billions of pounds of aid – including furlough – handed out by the government was meant to protect those very jobs,” they said.
  • CammykazeCammykaze Member Posts: 1,397
    Scandalous! Seems they are happy to take the money, hold onto it and then provide awful excuse for something that the customer has paid for and not getting.

    Lose, lose for customers.
  • goldongoldon Member Posts: 9,061
    Some people don't get a Holiday they can't afford one......
  • VespaPXVespaPX Member Posts: 12,404
    4 friends of mine just spent 2 days trying to get back from Greece with TUI
  • lucy4lucy4 Member Posts: 7,939
    goldon said:

    Some people don't get a Holiday they can't afford one......

    But surely those that have prepared,packed & travelled to the airport deserve to get what is expected is that not too much to ask.
  • goldongoldon Member Posts: 9,061
    The things businesses tell us...

    Henry started it " You can have any Colour like as long as it's BLACK
  • MAXALLYMAXALLY Member Posts: 17,619
    VespaPX said:

    4 friends of mine just spent 2 days trying to get back from Greece with TUI

    That is absolutely shocking.



    You have 4 friends? B)
  • goldongoldon Member Posts: 9,061
    Al Toot Toot is very sensitive about only having four friends.

    I volunteered to be his fifth friend will you be his sixth .....
  • goldongoldon Member Posts: 9,061

    I bought one of these in 2009 on the strength of this add but it didn't do any of these things. Didn't like going up the Kerbs or over the speed humps. sob!

    https://youtu.be/xz2J89llTH8
  • hhyftrftdrhhyftrftdr Member Posts: 8,036
    edited May 2022
    There are a few variables in play here, including but not limited to...

    A lot of people have voluntarily left the travel industry in the last 2 years.
    Further numbers were laid off.

    Many companies in travel are struggling to recruit, and certain sectors of travel can't just hire staff to start work immediately due to the nature of the role (flight attendants, airport security etc)

    Increased sickness levels due to Covid/isolation (this had a big impact at Easter)

    It was only a few months back when international leisure travel was still massively reduced and well down on pre-pandemic levels, so it's really gone from one extreme to the other in a relatively short space of time since the turn of the year, making it impossible to accurately forecast.

    It's quite easy to point a finger at any given airline or airport and claim ''why didn't you hire 10,000 staff back in February in preparation'', but the reality is really not quite that simple. The travel industry often hangs on a knife-edge in relation to global Government pandemic decisions, and Omicron really threw a spanner in the works of the industry recovery. Hiring large numbers of staff when there was so much uncertainty could've been reckless (hindsight is of course a beautiful thing).

    Undoubtedly there are big problems, and I rarely have sympathy for airlines when they mess up, but this situation was always likely to happen and it was basically unavoidable.

    It's damage limitation now for TUI/Easyjet/BA/airports etc, until it all blows over.

    Edit to add....I've read in a few places that some airlines are already concerned about the inevitable downturn in passenger numbers after summer, and so are reluctant to recruit too many new staff that they then might not need come September/October time.
  • VespaPXVespaPX Member Posts: 12,404
    Fun Fact

    The biggest shareholder in TUI is the Mordashov Family.

    https://www.marketscreener.com/quote/stock/TUI-AG-470539/company/

    https://en.wikipedia.org/wiki/Alexei_Mordashov

    To get round the sanctions:

  • goldongoldon Member Posts: 9,061
    I've become a Card Swipe'r don't tell the Police.

    Natwest is to close a further 32 branches this year, including 11 Royal Bank of Scotland (RBS) sites. The latest confirmed closures will be on top of the 24 branches already earmarked for closure in 2022. This means that Natwest will close a total of 56 sites in 2022, 26 of which are RBS branches.18 Feb 202
  • HAYSIEHAYSIE Member Posts: 35,879
    The Government are partly to blame as they have threatened airlines with the loss of flight slots, unless they use 70% of them.
    Manchester Airport need 400 ground staff.
    The have found 100 so far, but they cant start work until they are security vetted.
    The vetting process currently takes around 3 months.
    So nobody will be starting anytime soon.
  • VespaPXVespaPX Member Posts: 12,404
    goldon said:

    I've become a Card Swipe'r don't tell the Police.

    Natwest is to close a further 32 branches this year, including 11 Royal Bank of Scotland (RBS) sites. The latest confirmed closures will be on top of the 24 branches already earmarked for closure in 2022. This means that Natwest will close a total of 56 sites in 2022, 26 of which are RBS branches.18 Feb 202




    https://www.mirror.co.uk/money/breaking-barclays-halifax-lloyds-monzo-27118977
  • mumsiemumsie Member Posts: 8,004
    VespaPX said:

    goldon said:

    I've become a Card Swipe'r don't tell the Police.

    Natwest is to close a further 32 branches this year, including 11 Royal Bank of Scotland (RBS) sites. The latest confirmed closures will be on top of the 24 branches already earmarked for closure in 2022. This means that Natwest will close a total of 56 sites in 2022, 26 of which are RBS branches.18 Feb 202




    https://www.mirror.co.uk/money/breaking-barclays-halifax-lloyds-monzo-27118977
    Beware of believing what you read in newspaper headlines.

    Ive used my Monzo card 3 times today and it worked every time.
  • VespaPXVespaPX Member Posts: 12,404
    mumsie said:

    VespaPX said:

    goldon said:

    I've become a Card Swipe'r don't tell the Police.

    Natwest is to close a further 32 branches this year, including 11 Royal Bank of Scotland (RBS) sites. The latest confirmed closures will be on top of the 24 branches already earmarked for closure in 2022. This means that Natwest will close a total of 56 sites in 2022, 26 of which are RBS branches.18 Feb 202




    https://www.mirror.co.uk/money/breaking-barclays-halifax-lloyds-monzo-27118977
    Beware of believing what you read in newspaper headlines.

    Ive used my Monzo card 3 times today and it worked every time.
    Never heard of Monzo.
    Any good?
  • mumsiemumsie Member Posts: 8,004
    Yes, I think its brilliant.

    Though I've not made it my main bank as I reckon in the future they may charge for some of the features.

    And the other banks are starting to copy Monzos ideas anyhow.
  • VespaPXVespaPX Member Posts: 12,404
    mumsie said:

    Yes, I think its brilliant.

    Though I've not made it my main bank as I reckon in the future they may charge for some of the features.

    And the other banks are starting to copy Monzos ideas anyhow.

    Cheers
    I'll look into it.
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