What has possibly happened is that you would have been at the table without it loading for you to see (Software issues as ever) with your chips which would have gone All-in, you've lost the hand and when asked if you want to reload, you're not there to say yes, so you would be eliminated.
I never play frenzy's so I don't know for sure, but I certainly wouldn't enter them late for the very reason you experienced, due to the software.
@Jessieak would probably be able to tell you more....... as he is 'The Frenzy Beast' .......and he probably got your chips that night
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@JammyFker
In a Frenzy? Not sure I understand that, but I'll try & get it looked at in the morning.
@JammyFker
Unforch, James is not available today, so this will have to wait until tomorrow.
I never play frenzy's so I don't know for sure, but I certainly wouldn't enter them late for the very reason you experienced, due to the software.
@Jessieak would probably be able to tell you more....... as he is 'The Frenzy Beast' .......and he probably got your chips that night
Hope this helps