I have complained severe times on different threads about being constantly logged off. I can't view hand histories on some tables when it starts happening.
It still happens on different browsers.
I reverted to using the app but then realised how much of a buggy, sluggish, unresponsive mess it is.
The only positive is it does log me off.
Why haven't I been contacted by customer service for solutions?
AND WHY WAS I CHAT BANNED?!
I have being asking for 2 plus years now but no answer to why.
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You will need to contact Customer Care through the normal channels to enquire about these matters.
As a general rule, Chat Rights are only removed in extreme circumstances.