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EDF customers given £676 after daily charge scrapped
I am not going into a long explanation to try and keep this as simple as possible.
Below are extracts from the emails I have sent them, and their summaries of the bills that they refer to.
I fail to see the point of getting credits, then adding them to the bill.
I have been looking through my account.
In particular from December 22, until June 2023.
During that period I have paid you £1706, and my usage was £1842.
Therefore a shortfall of £136.
However you have added to this, the credits I received from the government of £201.
Making my account £337 in debit.
Could you please explain this?
This is not a VAT invoice BDDMCI
RBIIASO
Bill date: 2 Jun 2023
671 090 026 490
Your electricity and gas bill
Your monthly payments are staying the same
For 03 December 2022 - 02 June 2023 (182 days)
You paid us
credit
£1,706.00
(5 payments of £297.00, 1 payment of £221.00)
Refunds £201.00
(Please see Your payment history for more information)
Your charges for this period (including VAT) £1,842.00
Your new account balance £337.00
in debit
I have also checked June to December 2022.
I have a number of questions.
I dont appear to have received the £67 refund that was due in December 2022.
In the summary you quote a figure of £388.71 as the amount of refund I was due.
Yet I only received £256.71 in December 2022.
You havent added the credits to my bill in this summary, as you did in the one I previously referred to.
For 04 June 2022 - 02 December 2022 (182 days)
The balance on your last bill
(3 June 2022)
£206.02
in debit
You paid us
credit
£1,326.00
(6 payments of £221.00)
Refunds £388.71
(Please see Your payment history for more information)
Your charges for this period (including VAT) £731.27
Your new account balance £0.00
Comments
Payment made to your account from the Energy Bills
Support Scheme; a discount funded by HM Government
£66.00
credit
Payment made to your account from the Energy Bills
Support Scheme; a discount funded by HM Government
£66.00
credit
Payment made to your account from the Energy Bills
Support Scheme; a discount funded by HM Government
£67.00
credit
Total recent account activity £199.00
credit
Recent account activity
Payment made to your account from the Energy Bills
Support Scheme; a discount funded by HM Government
£67.00
credit
Payment made to your account from the Energy Bills
Support Scheme; a discount funded by HM Government
£67.00
credit
Payment made to your account from the Energy Bills
Support Scheme; a discount funded by HM Government
£67.00
credit
Total recent account activity £201.00
credit
Opening line of this thread;
"I am not going into a long explanation"
I am always full of good intentions.
To be fair, you make a good point. I stare at my energy bills for hours trying to fathom out how they arrive at the figures they do. I've yet to see one that made sense to me.
Millions of households in Britain will get £400 this winter to help with rising energy bills as part of the Government's Energy Bills Support Scheme. Exactly how you'll be paid this money depends on your supplier and how you pay for your energy bills. Below we round up everything you need to know.
The scheme – which was initially announced in February as a £200 payment – will see households in England, Scotland and Wales with a domestic electricity account get a non-repayable grant of £400 between October 2022 and March 2023. It'll be paid as £66 in October and November, then £67 from December to March. There will also be equivalent support for people living in Northern Ireland.
Round-up of suppliers and how they'll pay your £400 discount
How you'll get the discount depends on how you pay for your energy bills – and how your supplier is applying it. We've updated the table with the latest info we've been told by firms, including how long it should take to get the payment and any delays now we're a few weeks into October.
EDF Energy
Credited automatically to your bank account about five working days after your direct debit payment is taken
https://www.moneysavingexpert.com/news/2022/08/how-energy-suppliers-will-pay-the-p400-cost-of-living-support-pa/
Thank you for your e-mail.
You received the below refunds:
£256.71 on the 02.12.2022
£66.00 on the 04.11.2022
£66.00 on the 05.10.2022.
This total refund was £388.71
Kind regards
Julie
Hi Julie,
Your summaries clearly show the total amount that I have paid you, along with my total usage.
The difference between these two figures is obviously the balance of my account.
From December to June this year this figure was £136.
For some reason you have added the credits I received via the government to make this figure £337.
Why?
The reply you just sent applies to the previous summary.
In this case I paid you £1326.
I used £731.27.
That means I overpaid by £594.73.
Prior to this bill I owed you £206.02.
Deducting this leaves an overpayment of £388.71.
This is exactly the figure you quote in your summary.
The £388.71 is clearly the difference between what I paid you, and my usage, and should have been refunded in full.
Government credits have nothing to do with this.
You have added the government funded credits to my bills on both occasions.
You have not paid me the December 2002 refund of £67.
I can see that I need to check more of my bills.
I would like this matter resolved as soon as possible.
The government has now released details of how the £400 energy bills discount to help support households this winter will work.
Here is everything you need to know about the scheme:
When will the payment start and who is eligible for the money?
All households in England, Scotland and Wales will receive £400 in energy bill discounts from October.
The support will be issued in six instalments over six months to some 29 million households.
Households will see a discount of £66 applied to their energy bills in October and November, and £67 a month from December to March 2023.
The non-repayable discount will be given to people every month regardless of whether consumers pay monthly, quarterly or have an associated payment card.
Will I need to pay the money back?
No, it is non-repayable.
https://www.itv.com/news/2022-07-29/how-does-the-400-energy-bill-discount-work-and-how-do-you-claim-the-money
If they all did this, they would gain an extra £400 from each of 29 million households.
They produce a statement every 6 months.
The statement shows how much you have paid them, and how much you have used.
They now seem to be trying to use the government refunds as a smokescreen to rip people off.
The first one is easy.
I had paid in direct debits £106 less than what my bills came to.
They have added the £201 that the government gave me to this figure, to say I owed them £337.
The second one is a little more complicated.
The difference between my payments and usage was on this occasion £388.71, after taking into account what I already owed them.
So I should have been refunded this figure.
Yet they chose to reduce this figure by the government refunds paid in October, and November (£132) last year.
In addition they failed to pay me the December refund.
So they tried to knock me for £400.
Check your bills.
"I am not going into a long explanation"