Going on to Trip Adviser and reading the reviews of people who rated it as 1 star "terrible" cheered me up no end. I only ever read the 5s and the 1s (fair to say there were more of the 5s)
Here's a free tip for Customer Service. If you give the exact same 2 replies to every single bad review, it makes it look like no-one cares...
Going on to Trip Adviser and reading the reviews of people who rated it as 1 star "terrible" cheered me up no end. I only ever read the 5s and the 1s (fair to say there were more of the 5s)
Here's a free tip for Customer Service. If you give the exact same 2 replies to every single bad review, it makes it look like no-one cares...
Going on to Trip Adviser and reading the reviews of people who rated it as 1 star "terrible" cheered me up no end. I only ever read the 5s and the 1s (fair to say there were more of the 5s)
Here's a free tip for Customer Service. If you give the exact same 2 replies to every single bad review, it makes it look like no-one cares...
Sounds like good advice.
Every Company gets bad Reviews. Often, totally unjustified ones from rivals or serial whingers.
Does the Company need to care? No. But it does need to look like it does
Going on to Trip Adviser and reading the reviews of people who rated it as 1 star "terrible" cheered me up no end. I only ever read the 5s and the 1s (fair to say there were more of the 5s)
Here's a free tip for Customer Service. If you give the exact same 2 replies to every single bad review, it makes it look like no-one cares...
Sounds like good advice.
Every Company gets bad Reviews. Often, totally unjustified ones from rivals or serial whingers.
Does the Company need to care? No. But it does need to look like it does
Comments
Slaley Hall Hotel Spa and Golf Resort
Does the Company need to care? No. But it does need to look like it does
Brunston
brunston castle golf course aerial view
Brunston Castle Holiday Park Lodge 69 Tour, Ayrshire Southwest Scotland