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cant transfer my funds?

Donut64Donut64 Member Posts: 2,666
edited April 2010 in Poker Chat
Just tried to register for a sit and go. Which I had more than enough money to cover. But I got a message telling me they could not transfer my funds at this moment! What is that all about? I could see others weren't having the same problem!
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  • SNOWY37SNOWY37 Member Posts: 94
    edited April 2010
    i think somethings gone wrong? i signed up for a SnG it took my funds and launched, but the games not loaded, and the levels are going up but everyones on the same chipstack in the lobby, going to contact customer service now. I'll let you know what they say.
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  • Donut64Donut64 Member Posts: 2,666
    edited April 2010
    Thank you! In Response to Re: cant transfer my funds?:
    i think somethings gone wrong? i signed up for a SnG it took my funds and launched, but the games not loaded, and the levels are going up but everyones on the same chipstack in the lobby, going to contact customer service now. I'll let you know what they say.
    Posted by SNOWY37
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  • JojodeeJojodee Member Posts: 2
    edited April 2010
    Yes I am confused too - am registered for a game and the money's gone out but i can't load it. hope they reimburse!
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  • GaryQQQGaryQQQ Member Posts: 6,804
    edited April 2010
    Me too, I can't join a STT even though my balance is 90x the neccesary buy-in. Getting this message;

    "Failed to register for tournament: Sorry, we were unable to transfer the necessary funds at this time. Please contact Customer Services."

    In the lobby I see 10 STTs currently have their status as 'waiting to load'.
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  • SNOWY37SNOWY37 Member Posts: 94
    edited April 2010
    Im in a que to speak to customer service, but theirs 14 people in front of me. So I'm guessing everyones games have gone wrong. I'll pass on relative information, IE. refunding funds etc.
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  • Donut64Donut64 Member Posts: 2,666
    edited April 2010
    In that case it looks I was lucky it wouldnt transfer my funds Im sure they will reimburse you thou! In Response to Re: cant transfer my funds?:
    Yes I am confused too - am registered for a game and the money's gone out but i can't load it. hope they reimburse!
    Posted by Jojodee
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  • Donut64Donut64 Member Posts: 2,666
    edited April 2010
    Thats the one! I think I might as well go to bed then! In Response to Re: cant transfer my funds?:
    Me too, can't buy-in to a STT even though my balance is 90x the buy-in. Getting this message; "Failed to register for tournament: Sorry, we were unable to transfer the necessary funds at this time. Please contact Customer Services." In the lobby I see 10 STTs have the status 'waiting to load'.
    Posted by GaryQQQ
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  • DarlomikeDarlomike Member Posts: 234
    edited April 2010
    yah i am in one of those waiting to open games.

    think sky's got ..... up lol.

    all the sngs seem to going crazy
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  • oynutteroynutter Member Posts: 4,773
    edited April 2010
    WHOLE SITES GONE ALL FLOPWIT----AGAIN !!
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  • Donut64Donut64 Member Posts: 2,666
    edited April 2010
    Come on Sky we know its April first but the joke is meant to be funny! :)
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  • swagman_ozswagman_oz Member Posts: 5
    edited April 2010
    same here, registered for the 1.30am £50 bh scary table is waiting to load also was playing BJ and it kicked me off but kept my stake money.

    waiting in queue for help, cant get through on phone.

    if anyone hears anything can they update.

    thanks

    S
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  • oynutteroynutter Member Posts: 4,773
    edited April 2010
    number 30 in queue--lol
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  • SNOWY37SNOWY37 Member Posts: 94
    edited April 2010
    well im next in line on customer servics apparently, but i have been waiting for around half an hour, fingers crossed.
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  • Tikay10Tikay10 Member, Administrator, Moderator Posts: 169,783
    edited April 2010

    There is clearly some sort of problem, & Sky-Rich or someone from HO will respond in the morning, as they are not around right now. If you have been affected adversely by a site-based issue, they will sort it out properly, please be assured.
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  • SNOWY37SNOWY37 Member Posts: 94
    edited April 2010

    Okay, so as we can all work out, somethings gone wrong. I was assured by customer service they are working on the problem as we speak/type. All funds will be refunded through out the day once the problem is fixed, no need to request them. So, time for bed.

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  • JojodeeJojodee Member Posts: 2
    edited April 2010
    thanks for your help xx
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  • Sky_RichSky_Rich Member Posts: 3,837
    edited April 2010
    Hi Guys,

    Please see this thread here.

    We sincerely apologise for any inconvenience caused. If you have any queries please follow the instructions on the linked thread.

    Thank you
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