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Bad experience with BA
I had a bad experience with BA last weekend on a trip to France.
I missed my flight out due to traffic problems. My fault and no concerns here. I booked an Easyjet flight out a few hours later.
When I got to the airport to fly home woth BA, I was told I didn't have a ticket. When I called BA to resolve the problem six times over the following hour, I was automatically cut off due to "volume of calls". I checked my emails and had no record of anything from BA telling me my ticket home had been cancelled. I booked an Easyjet home for 8 hours later (the only ticket available for the BA flight online was a business class ticket for £700, despite the flight being not even close to full).
BA have told me where to go when requesting reimbursement of my Easyjet ticket or a refund on my BA ticket. It seems this is common practice and my fault for not calling them immediately to try and rebook, despite them not telling me this was a thing. This is part of their terms and conditions, but they don't let anybody know when they miss their outbound flight.
I'm assuming I'm up the creek here, but has anybody else had this experience? Should I be expected to know that I need to call them to avoid cancelling my return flight?
It's no wonder people don't fly BA anymore unless it can't be avoided.
I missed my flight out due to traffic problems. My fault and no concerns here. I booked an Easyjet flight out a few hours later.
When I got to the airport to fly home woth BA, I was told I didn't have a ticket. When I called BA to resolve the problem six times over the following hour, I was automatically cut off due to "volume of calls". I checked my emails and had no record of anything from BA telling me my ticket home had been cancelled. I booked an Easyjet home for 8 hours later (the only ticket available for the BA flight online was a business class ticket for £700, despite the flight being not even close to full).
BA have told me where to go when requesting reimbursement of my Easyjet ticket or a refund on my BA ticket. It seems this is common practice and my fault for not calling them immediately to try and rebook, despite them not telling me this was a thing. This is part of their terms and conditions, but they don't let anybody know when they miss their outbound flight.
I'm assuming I'm up the creek here, but has anybody else had this experience? Should I be expected to know that I need to call them to avoid cancelling my return flight?
It's no wonder people don't fly BA anymore unless it can't be avoided.