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One of the Problems with Sky

poppy765poppy765 Member Posts: 1,526
in Poker Chat
I’m writing this whilst I’m waiting for my sky table to load, I won my way into the £7.20 semi played for about 20mins flopped a nut flush and the software became unresponsive.
It’s easy to say that it’s my Internet Service Provider but that’s also sky too and they don’t care.

It’s so frustrating to have a massive company that doesn’t employ anyone to help customers. I could spend an hour talking to a bot or I can give up. It’s just so infuriating, I’m a loyal customer but I’m treated so poorly.

Do I just give up on sky?
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Comments

  • EssexphilEssexphil Member Posts: 8,993
    Frustrating, I know.

    Sky's software crashes less than everyone else's-I reckon it is because it is powered by a Sinclair Spectrum and a rubber band, so there is little to go wrong. Is frustrating having Support that do not understand Poker, but that's not going to change

    Reminds me of the time many years ago when I (and many others) were having major connection issues with Party.

    They sent me a form, asking what their software team could do to improve things and cheer me up.

    My suggestion?

    Have them run laps of your Office, and every 3rd lap, shoot the backmarker. That would cheer me up...
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  • Tikay10Tikay10 Member, Administrator, Moderator Posts: 173,643

    "Sky's software crashes less than everyone else's"



    A surprising statement, & equally surprising to many, it happens to be true.

    Glitches & eccentricities? Oh yes, by the score, but actual crashes, no site has a better record.

    However, the problem @poppy765 refers to is a different thing imo. I share their frustration, & I'm unsure where the blame actually sits, but it's a little unfair to say "nobody at Sky cares".
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  • kapowblamzkapowblamz Member Posts: 1,637
    Unresponsive software is not ISP related unless you're getting actual disconnections on your end. At that point you would make sure you have connected back to the internet and you're back in the game, albeit with a client restart sometimes being required. If you are indeed getting frequent internet disconnections then that won't be related to Sky Poker's software.

    Internet connectivity and a software client are 2 independent technological jurisdictions on the whole so fixing one would very rarely fix the other.
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