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WHAT IS GOIN ON

dav1964dav1964 Member Posts: 2,526
edited April 2010 in Poker Chat
ok i regd for the 5.45pm 5.5k B/H sat it says 1in 5 go through to 2nites tourny.I finish 4th and it says im not entered 3rd and 2nd put the same in chatbox when knocked out .CMON SKY W T F IS GOIN ON .
THERE WAS 28 IN TOURNEY SO 5 GET ENTRY RIGHT?



AN OUTRAGED DAV
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    Tikay10Tikay10 Member, Administrator, Moderator Posts: 161,196
    edited April 2010
    In Response to WHAT IS GOIN ON:
    ok i regd for the 5.45pm 5.5k B/H sat it says 1in 5 go through to 2nites tourny.I finish 4th and it says im not entered 3rd and 2nd put the same in chatbox when knocked out .CMON SKY W T F IS GOIN ON . THERE WAS 24 IN TOURNEY SO 4 GET ENTRY RIGHT? AN OUTRAGED DAV
    Posted by dav1964
    Hi Dav,

    May I suggest, if you want a prompt resolution of this - & you should, & do - you speak to Customer Care about this?

    There is nobody on the Forum tonight who can clarify these issues, I'm afraid. Customer Care is always the correct route for these matters, & if you fail to receive satisfaction, escalate it to Sky Rich, though he'll not be able to resolve it tonight.

    If you were entitled to an Entry, you will get it, & if it's too late for tonight, you will be fairly compensated or offered an alternative entry to not less than equal value.
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    loonytoonsloonytoons Member Posts: 4,270
    edited April 2010
    davie1690 is in, is this ok with you?
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    dav1964dav1964 Member Posts: 2,526
    edited April 2010

    Not much point in that im afraid ive had very very bad experiences with customer care they dont normally have a scooby im afraid.Ill just have to let it go till 2mos and get in touch with sky rich who pretty much always gets these things sorted pronto.TY for your quick reply though tikay very much appreciated.dav

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    Donut64Donut64 Member Posts: 2,666
    edited April 2010
    Im sure they will sort it out! Maybe not in time but they wont short change you. Who knows they might put you in even bigger comp as compensation for the stress they have caused you! Over to you Sky! :)
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    dav1964dav1964 Member Posts: 2,526
    edited April 2010
    In Response to Re: WHAT IS GOIN ON:
    davie1690 is in, is this ok with you?
    Posted by loonytoons
    Not really funny at the mo looney i do expect to get exactly what i pay for.Is this ok with you.dav
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    loonytoonsloonytoons Member Posts: 4,270
    edited April 2010
    dont worry, it will be sorted, its happened to me b4 and you just ring customer support and they will put you in
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    dav1964dav1964 Member Posts: 2,526
    edited April 2010
    No need now i just clicked on tourny and it says CANCEL REGISTRATION so i am obviously now in it. A big sigh of relief it must have been a TECHNICAL GLITCH which has now been corrected.lol dav
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    Tikay10Tikay10 Member, Administrator, Moderator Posts: 161,196
    edited April 2010

    Nice one Dav. And they all lived happily ever after.

    Really, though, for you or anyone else, if you have an issue such as this, the Forum is not the optimal route to getting it solved. That's what Customer Care is there for, & if you go about it the right way, that is to say, make your point carefully, fully, & politely, they will sort it for you. They are just human beings, regular people, like you & me, & they respond to the way they are spoken to "in kind".

    A little bit of cooey-wooey goes a very long way, you know. ;) 

    Anyway, go get that Tourney won, right?
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    Tikay10Tikay10 Member, Administrator, Moderator Posts: 161,196
    edited April 2010
    In Response to Re: WHAT IS GOIN ON:
    No need now i just clicked on tourny and it says CANCEL REGISTRATION so i am obviously now in it. A big sigh of relief it must have been a TECHNICAL GLITCH which has now been corrected.lol dav
    Posted by dav1964
    You finished 4th in the Sat Dav, so I don't imagine your Entry would go in the Lobby until the Super-Sat finished properly, hence the assumed delay.
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    dav1964dav1964 Member Posts: 2,526
    edited April 2010
    In Response to Re: WHAT IS GOIN ON:
    In Response to Re: WHAT IS GOIN ON : You finished 4th in the Sat Dav, so I don't imagine your Entry would go in the Lobby until the Super-Sat finished properly, hence the assumed delay.
    Posted by Tikay10
    It wasnt that tikay when you do go out of the tourny it ALWAYS says some thing like.....
    You finished 4th and have gained entry into said tourny.

    But all it said on this occasion was you finished 4th.

    Still alls well that ends well.

    PS please dont knock me out if im on ure table.lol gl dav
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    Sky_RichSky_Rich Member Posts: 3,837
    edited April 2010
    ah I'm really glad this was sorted.

    I just want to reiterate what tikay has said...

    If one of the team isn't around to help out please just get in contact with customer care. they're a friendly bunch and will always be able to sort issues such as these in a matter of moments.

    thanks everyone.
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    spornybolspornybol Member Posts: 8,212
    edited April 2010
    it may be only me? but i hav no prob with c/care, i accidently deregesterd myself out of a tourny once and they very very helpful and polite an put me back in
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