Lobby Timeouts

Tikay10

Hi Guys,

I discussed this with the Suits & made them aware yesterday.

The change was made for very good technical reasons, as part of various meaures to reduce "load".

The time period is something which Sky Poker can vary as they wish, so reverting is quite do-able.

What they will now do, based on your feedback, is get it adjusted to time-out once per hour. This will be introduced as soon as they are able to implement - in the next day or two I would imagine.

Once per hour may not be ideal, or exactly what you would wish, but please give it a week to see how it, & you, settle to it. If it is still a major annoyance, then Post again, & I'll send it to the Suits, & I'm pretty sure they will dial it out to 2 hours, or whatever.

Does that sound reasonable?

They are just changing a few things to help make the platform run on less load, & that issue you highlighted was one of scores of little changes they made which will help the site operate more efficienty. All of them are reversible, should the need arise, it's just about strikimg a balance.

The feedback was excellent, perfect, thank you. 

Mr_Miyagi

An hour would be more than enough surely. Especially if you open the lobby at the start so it then closes during the break, you can re-open it after you come back from the loo.


Thanks Tikay, Rich + Sky.

Sky_Adam

In Response to Re: Lobby Timeouts:

An hour would be more than enough surely. Especially if you open the lobby at the start so it then closes during the break, you can re-open it after you come back from the loo. Thanks Tikay, Rich + Sky.
Posted by Mr_Miyagi

This change is now live folks

We've set it to 90 minutes in fact, which should be more than enough time to prevent becoming a nuisance but still provide server load benefit for which it was developed.

Sorry guys for the inconvenience and thanks for bearing with us for the last 24 hours!

Best Wishes

Adam

rawhand

In Response to Re: Lobby Timeouts:

In Response to Re: Lobby Timeouts : This change is now live folks We've set it to 90 minutes in fact, which should be more than enough time to prevent becoming a nuisance but still provide server load benefit for which it was developed. Sorry guys for the inconvenience and thanks for bearing with us for the last 24 hours! Best Wishes Adam
Posted by Sky_Adam

Thanks guys

Machka

Brilliant response, thanks Sky Poker people, whoever started this thread deserves a pat on the back.  No, not from you Cowgomoo!

I'll add a post to try and justify keeping railed tables open longer in a while, but I'm eating my dinner so it will have to wait. :-)

Machka

Some quickish calculations as to why timing out the lobby or the railed tables doesn't make sense in terms of network traffic. 

Here I'm assuming the lobby stays open indefintiely.

2 Hour Tounry when Lobby Stays Open
Action	Cost Bytes
Open Lobby	143,716
Lobby running for 1m	15,601
Lobby running for 119m more	1,856,567
Total Lobby Bytes for 120m	2,015,884

Here I'm assuming that the lobby closed after 10 minutes and the user just reopened it.

2 Hour Tounry when Lobby Closes at 10m
Action	Cost Bytes
Open Lobby	143,716
Open Lobby 11 times more	1,580,871
Lobby running for 1m	15,601
Lobby running for 119m more	1,856,567
Total Lobby Bytes for 120m	3,596,754

So over a 2 hour period having the lobby stay open uses about 2MB of data compared to 3.5MB when the lobby times out.


For the table timings I'm assuming that you are railing a 2 hour period of a tournament.

Here the Table is staying open indefintiely.

2 Hour Tourny Railing when table stays open
Action	Cost Bytes
Open table	1,672,939
Table open for 1m	15,195
Table open for 119m more	1,808,205
Total for table open 120m	3,496,339

Here it is closing after 10m and the railer is reopening the table each time it closes.

2 Hour Tourny Railing when table closes at 10m
Action	Cost Bytes
Open table	1,672,939
Open table 11 more times	18,402,324
Table open for 1m	15,195
Table open for 119m more	1,808,205
Total for table open 120m	21,898,662

So over a 2 hour period a table that stays open uses about 3.5MB of data compared to 22MB when the table times out.

All this is based on data snapshots across my network taking away background traffic where possible.

Based on the above I'd say keeping a table open until the table is emtpied after the tourny closes or the players are balanced away makes sense.

Aaron

Machka

All the above is based on this data I captured (each Start is the point I used as the zero):

Time	Received Bytes	Comment
20:55:30	2133895826	Start
20:56:30	2134069653	After 60s and Loading Lobby
	173827	Bytes used in 60s and Loading Lobby
21:01:30	2134248715	300s later Lobby left open
	179062	Bytes used in 300s if Lobby left open
21:08:00	2134459294
21:09:00	2134479505	After 60s monitoring background noise
	20211	Bytes used in 60 seconds of noise
	78007	Bytes used in 300s -noise with lobby open
	15601	Bytes used in 60s -noise with lobby open
21:14:30	2135279054	Start
21:15:00	2135432875	After 30s and Loading Lobby
	153821	Bytes used for Loading Lobby inc noise
	143716	Bytes used for Loading Lobby -noise
	862293	Loading Lobby x 6
	936084	60 x Lobby open for 60s
	1798377	total bytes used for lobby open 1h opening x 6
21:25:00	2135747613	Start
21:25:30	2137430657	After 30s and Loading table
	1683044	Bytes used for 30s and Loading table
	1672939	Bytes used for 30s and Loading table -noise
21:30:30	2137584639	After 300s of table being open
	153982	Bytes used for 300s of table being open
	30796	Bytes used for 60s of table being open inc noise
	15195	Bytes used for 60s of table being open -noise

Machka

The Lobby has started timing out again after 10 minutes.

Sky_Adam

Hi Aaron,

Thanks for letting us know, i'm not sure how this old setting has been re-introduced during todays outage but i'll pick it up in the morning.

Its definitely not intended and i'll get this returned to the previous timeout setting asap

Apologies all for the inconvenience as i appreciate it will be annoying

Best Wishes

Adam

tiercel

 Ditto to all .


n Response to Re: Lobby Timeouts:

In Response to Lobby Timeouts : i am one for u, get rid off, was in b/h had good hand then pop up came up, off puttin espeailly in middle off hand hope sky get rid off ??
Posted by spornybol

Janana

so this is the reason ive just lost 5.50 on a turbo DYM is it? without any real warning in the middle of a game im booted out and get blinded out of the game, to make it worst 1st hand after being booted was AA lol but im not happy why cant u give a warning? im hardly going to play a turbo DYM if i know theres an outage in a few mins ............ F F S  S K Y

Sky_Adam

hi Janana,

No the issue you have described above this afternoon had nothing to do with this lobby pop up timeout.

I'm really sorry to hear that you were affected by the short outage this afternoon, please accept our sincere apologies as the communication should have been better.

We've refunded your buy in for the Turbo DYM which was affected

If you have any further problems or concerns then please get in touch with our customer care team.

Kind Regards

Adam

Janana

In Response to Re: Lobby Timeouts:

hi Janana, No the issue you have described above this afternoon had nothing to do with this lobby pop up timeout. I'm really sorry to hear that you were affected by the short outage this afternoon, please accept our sincere apologies as the communication should have been better. We've refunded your buy in for the Turbo DYM which was affected If you have any further problems or concerns then please get in touch with our customer care team. Kind Regards Adam
Posted by Sky_Adam

TY adam i appreciate that