i was in the 8.15 deepie when it froze i just checked my tables and the game actually finished but everyone was blinded out so the chip leader at the time which was XFALLENX won but everybody got their money back
In Response to Re: site problems again : Noticed you were deep in the open freeroll...(i was still in too) do you think they will put the top 20 through as it had just reached this when it went down??? Cheers Posted by emilyegg
Have e-mailed them and said i expect all 20 of us to be put through as this had effetivley ended. it's nearly half a day later nd i've logged back in to find that i'm still in and it's still the 5 min rest break lol
Apologies for the issues that you experienced yesterday everyone.
Sky Poker experienced a server outage; which was caused by a network problem, which impacted all tournament play on the site between 8pm and 10pm last night.
All tournaments which were impacted have now been settled, so if any player has any outstanding questions relating to their entry, please contact Customer Care who will resolve issues with you as quickly as possible.
We will be re-running the World Cup freeroll and will announce details of this later today.
I can only apologise once again on behalf of Sky Poker for any inconvenience that you have experienced as a result of this fault.
des please read the thread by sky dan in regards to the world cup freeroll this is not on mate and i think the 194 people that was left in will say the same
Apologies for the issues that you experienced yesterday everyone. Sky Poker experienced a server outage; which was caused by a network problem, which impacted all tournament play on the site between 8pm and 10pm last night. All tournaments which were impacted have now been settled, so if any player has any outstanding questions relating to their entry, please contact Customer Care who will resolve issues with you as quickly as possible. We will be re-running the World Cup freeroll and will announce details of this later today. I can only apologise once again on behalf of Sky Poker for any inconvenience that you have experienced as a result of this fault. Regards, Des. Posted by Sky_Des
I seem to be having major lagging probs the last few days also, i play DYM's and if I don't pre-click my action it takes ages for the buttons to pop up for me. I have just installed firefox to try it on there but was wondering if anyone else is having this problem?
Apologies for the issues that you experienced yesterday everyone. Sky Poker experienced a server outage; which was caused by a network problem, which impacted all tournament play on the site between 8pm and 10pm last night. All tournaments which were impacted have now been settled, so if any player has any outstanding questions relating to their entry, please contact Customer Care who will resolve issues with you as quickly as possible. We will be re-running the World Cup freeroll and will announce details of this later today. I can only apologise once again on behalf of Sky Poker for any inconvenience that you have experienced as a result of this fault. Regards, Des. Posted by Sky_Des
any idea why the open freeroll table keeps on opening when i log in then if they have all been settled des? cos it's getting really annoying now lol
In Response to Re: site problems again : Have e-mailed them and said i expect all 20 of us to be put through as this had effetivley ended. it's nearly half a day later nd i've logged back in to find that i'm still in and it's still the 5 min rest break lol Posted by ACESOVER8s
Exactly the same screen that I have got. It will not go away lol. Thanks.
des please read the thread by sky dan in regards to the world cup freeroll this is not on mate and i think the 194 people that was left in will say the same Posted by ckd
I understand your concern CKD and we've debated this a great deal at Sky Poker this morning.
It is highly likely that the outage last night will have impacted some players ability to participate in the event, and to be fair to all players we took the decision to run the freeroll again.
I do appreciate it's not ideal and I apologise for that, but in the spirit of what the World Cup freeroll was setting out to achieve, we've doubled our contribution to the prize pool and will run two half size tournaments instead, offering you a good opportunity to run deep once more.
In Response to Re: site problems again : any idea why the open freeroll table keeps on opening when i log in then if they have all been settled des? cos it's getting really annoying now lol Posted by ACESOVER8s
There are a couple of tournaments that are still live ACESOVER8s and we're trying to resolve this issue at the moment. Please bear with us.
In Response to Re: site problems again : Exactly the same screen that I have got. It will not go away lol. Thanks. Posted by emilyegg
customer services have said that the tournament would be settled on position at the time of the freeze so by the looks of it emilyegg we should all get the seat into tomorrows open. hopefully Sky-Des or someone else on here will be able to confirm that the open freeroll (which gives top 20 a seat in the saturday open and froze with only 20 people left in) will be settled in this way? - always like to double check what Customer Services say as they have been known to get mixed up and tell me the wrong things from time to time
In Response to Re: site problems again : customer services have said that the tournament would be settled on position at the time of the freeze so by the looks of it emilyegg we should all get the seat into tomorrows open. hopefully Sky-Des or someone else on here will be able to confirm that the open freeroll (which gives top 20 a seat in the saturday open and froze with only 20 people left in) will be settled in this way? - always like to double check what Customer Services say as they have been known to get mixed up and tell me the wrong things from time to time Posted by ACESOVER8s
Yes, this is correct. Sky_Bernie is entering you all into the Saturday Open as we speak.
What i would like to know is why no one from sky could be bothered to let anyone know what was going on .I was playing the 8-15 d/s and myself and everyone else had to just sit there like idiots for over 90 mins till sky finally did something .Ilove playing poker on sky but please dont treat us as idiots just let us know what is going on thats all im asking .
Comments
was about average with 29 left, 10 paid. interesting to see how they worked this out
not to bad still 2 hours wasted bit poor imo they can leave for so long
Sky Poker experienced a server outage; which was caused by a network problem, which impacted all tournament play on the site between 8pm and 10pm last night.
All tournaments which were impacted have now been settled, so if any player has any outstanding questions relating to their entry, please contact Customer Care who will resolve issues with you as quickly as possible.
We will be re-running the World Cup freeroll and will announce details of this later today.
I can only apologise once again on behalf of Sky Poker for any inconvenience that you have experienced as a result of this fault.
Regards,
Des.
des please read the thread by sky dan in regards to the world cup freeroll this is not on mate and i think the 194 people that was left in will say the same
Thanks.
It is highly likely that the outage last night will have impacted some players ability to participate in the event, and to be fair to all players we took the decision to run the freeroll again.
I do appreciate it's not ideal and I apologise for that, but in the spirit of what the World Cup freeroll was setting out to achieve, we've doubled our contribution to the prize pool and will run two half size tournaments instead, offering you a good opportunity to run deep once more.
Regards,
Des.
Regards,
Des.