I'm sorry to hear you've been getting abuse at the tables. Of course it's something none of our players should have to tolerate so I will make sure Sky Poker looks into it for you.
That is Totally out of order Denis i hope the Sky Mods get it sorted m8 maybe in future they could do what daveyzz said "on other sites the mod would of joined in the chat and reprimanded the abuser....."
Sky Poker should do a lot more than look into it Dave ,this should have been dealt with last night when Rover first reported it .As you can see by my 1st post on this subject i have supplied you with the players name ,table number ,and which tourney this happened in .I myself have in the past reported table abuse to Sky Poker apart from an e-mail from Sky Rich saying the same as you have said i never recieved anyfurther information on what Sky did about the matter . As i stated in 1st post it is YOUR SITE and YOUR PROBLEM this type of thing will never get stopped unless you start to ban these idiots from playing on YOUR site ,but of course that would mean you not taking their MONEY and i dont think that is going to happen do you . Also it would be nice if you let people know what action you have taken against this player if any .
I suggested it months ago - the tables need a Report Abuse button which can draw a 'moderator' to the table immediately. Mind I suppose some would use that just because they got outdrawn on the river...
I suggested it months ago - the tables need a Report Abuse button which can draw a 'moderator' to the table immediately. Mind I suppose some would use that just because they got outdrawn on the river... Posted by NoseyBonk
great idea but i guess it would be unworkable
those who are abusive should be banned, it must make business sense for sky poker too
Sky Poker should do a lot more than look into it Dave ,this should have been dealt with last night when Rover first reported it .As you can see by my 1st post on this subject i have supplied you with the players name ,table number ,and which tourney this happened in .I myself have in the past reported table abuse to Sky Poker apart from an e-mail from Sky Rich saying the same as you have said i never recieved anyfurther information on what Sky did about the matter . As i stated in 1st post it is YOUR SITE and YOUR PROBLEM this type of thing will never get stopped unless you start to ban these idiots from playing on YOUR site ,but of course that would mean you not taking their MONEY and i don't think that is going to happen do you . Also it would be nice if you let people know what action you have taken against this player if any . Posted by chew07
Hi Chew,
Unfortunately we / (the customer care team) are unable to actually disclose the specifics of what action is taken against a user when an abuse report has been made. Due to restrictions we have to follow (imposed by the Data protection act) we have to keep all account information private. Having said that though, you can be sure that when a report is made it will be investigated by the team.
If anything does ever slip through the net (like here as highlighted by Rover) please just give us a quick shout and we'll chase it up for you straight away.
Hi Rich thank you for answering my last post but the question still remains why wasent this problem dealt with straight away when Rover 1st reported it .I know you have told Rover that you will get back to him by the close of play today, but are you allowed to tell us and by us i mean the other players who had to suffer this abuse last night why nothing was done about it at the time ??. Or is that covered by the Data protection act as well.
Hi Rich thank you for answering my last post but the question still remains why wasent this problem dealt with straight away when Rover 1st reported it .I know you have told Rover that you will get back to him by the close of play today, but are you allowed to tell us and by us i mean the other players who had to suffer this abuse last night why nothing was done about it at the time ??. Or is that covered by the Data protection act as well. Posted by chew07
Yes you are correct, the course of action was not acceptable. I'll be reviewing the situation and making sure we get it right next time.
thanks for your patience and understanding on this one.
this is absolutely terrible that a player like rover has to put up with nonsense, there is no need for any abuse to or from anyone in poker as after all it is only a game. sky needs to put a stop to this 1 warning then out. gl for the future rover
Dare I say it! what if Irishrover was ' black '???, ( I don't know either way ) the rover is obviously proud of being Irish and why not!.The abuse he suffered is/was racist. Chew07 has provided the info regarding the ' perp ' so SKY should have this person prosecuted not just banned!!! or every ' idiot ' will think they can abuse whomever and get away with it. Kind regards
i too was racially abused here on skypoker by someone in livingston in scotland saying "get out of my country", i didn't make a complaint though i should have done.
i have been verbally abused by individual players, most of whom i have reported. one in particular is a top 100 cash player who i reported and was free to continue in the chat box the next time i saw him which was only a few days later. the disappointing thing is that this same player was abusive a month earlier.
is there a tarif of punishments? if someone is abusive do they get banned from the chat box for one day, two days, a week etc. shouldn't repeat offenders be banned for longer, or banned from the site?
can we have more transparency please? no individual revelations just process and procedure visibility please.
i too was racially abused here on skypoker by someone in livingston in scotland saying "get out of my country", i didn't make a complaint though i should have done. i have been verbally abused by individual players, most of whom i have reported. one in particular is a top 100 cash player who i reported and was free to continue in the chat box the next time i saw him which was only a few days later. the disappointing thing is that this same player was abusive a month earlier. is there a tarif of punishments? if someone is abusive do they get banned from the chat box for one day, two days, a week etc. shouldn't repeat offenders be banned for longer, or banned from the site? can we have more transparency please? no individual revelations just process and procedure visibility please. . Posted by aussie09
yeah of course.
On investigation of the incident the customer care team will always base the length of ban on the severity of the abuse.
for an idea, a typical scale is - 1 month, 3 month and life chat bans.
In Response to Re: I GET ABUSED ON THE SKYPOKER TABLE FOR 2 HOURS FOR BEING IRISH! WHY? : yeah of course. On investigation of the incident the customer care team will always base the length of ban on the severity of the abuse. for an idea, a typical scale is - 1 month, 3 month and life chat bans. Posted by Sky_Rich
So Rich Skys bans range from 1 month to life chat bans,so does this prove my earlier point that Sky do not ban idiots from the site full stop even if they are being racist.Or is there a line that has to be crossed before you stop taking their money,i know this is a money making poker site but there must come a time when Sky has to weigh up lossing 1 idoits money or facing the very real prospect of losing a lot more paying poker players.
Comments
I'm sorry to hear you've been getting abuse at the tables. Of course it's something none of our players should have to tolerate so I will make sure Sky Poker looks into it for you.
Best wishes,
Dave
That is Totally out of order Denis i hope the Sky Mods get it sorted m8 maybe in future they could do what daveyzz said
"on other sites the mod would of joined in the chat and reprimanded the abuser....."
As Dave says, we'll make sure this gets looked into today.
I'll speak with the customer care team and review the situation. As soon as i have some information i'll be in contact with you.
We take table abuse very seriously at Sky poker and under no circumstances should it be tolerated.
Thanks for your patience with this and i'll be in touch before the close of play today.
All the best to you,
Rich
I hope the proper action is taken against the player involved,no one should have to put up with this kind of abuse.
Sky Dave and Sky Rich will sort it out....Please check previous posts.
Mind I suppose some would use that just because they got outdrawn on the river...
those who are abusive should be banned, it must make business sense for sky poker too
abuse should not be tolerated
Hi Chew,
Unfortunately we / (the customer care team) are unable to actually disclose the specifics of what action is taken against a user when an abuse report has been made. Due to restrictions we have to follow (imposed by the Data protection act) we have to keep all account information private. Having said that though, you can be sure that when a report is made it will be investigated by the team.
If anything does ever slip through the net (like here as highlighted by Rover) please just give us a quick shout and we'll chase it up for you straight away.
thank you
i have just thought of a good solution...
how about temporarily change the avatar of any chat banned player?
justice will be done and, importantly, justice will be seen to be done
and for the first time there is a deterrent
Yes you are correct, the course of action was not acceptable. I'll be reviewing the situation and making sure we get it right next time.
thanks for your patience and understanding on this one.
sky needs to put a stop to this 1 warning then out.
gl for the future rover
i have been verbally abused by individual players, most of whom i have reported. one in particular is a top 100 cash player who i reported and was free to continue in the chat box the next time i saw him which was only a few days later. the disappointing thing is that this same player was abusive a month earlier.
is there a tarif of punishments? if someone is abusive do they get banned from the chat box for one day, two days, a week etc. shouldn't repeat offenders be banned for longer, or banned from the site?
can we have more transparency please? no individual revelations just process and procedure visibility please.
.
another suggestion...
make the chat box an opt in system. only let those who opt in see the chat box. banned players are not allowed to chat nor see the chat
show on avatar those who have opted in
.
yeah of course.
On investigation of the incident the customer care team will always base the length of ban on the severity of the abuse.
for an idea, a typical scale is - 1 month, 3 month and life chat bans.