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sky customer care pmsl

sara36dd08sara36dd08 Member Posts: 826
edited July 2010 in Community Help & Advice



 right guessing a few off you know i play a few mtts

  tonight i played only 2

  the 8.00pm bounty hunter

  finished mid thirties

  and the 9.30 spt semi

  2 games no worries do it all the time

  by finishing in the top thirty if the bounty hunter sky can tell i was online

  the 9.30 spt semi i couldnt get the table up for over an hour

  played one hand  with 580 chips left

  according to customer services this is fare

  my fault the guy told me

 no refund as you should only play one game at a time

 this is c rap

this proves sky doesernt care

sara36dd

 ok update

 seems once sky rich gets on the case he sorts it out

 have been refunded thank you rich

thread over

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Comments

  • daveydaveydaveydavey Member Posts: 217
    edited July 2010
    Tell them that I, daveydavey, got a refund and a gesture of good will (money) when I proved I was at one table but could not play at another table. I was able to prove that by starting new games and playing in tournaments while one tournament wouldnt load it clearly was not my fault or the servers fault they refunded me in full, give me a gesture of goodwill (x2 of the buy in).

    The sky customer care team are a disgrace tbh. I inititally was laughed off on the online chat and only when i took it further and spoke to people higher up on the phone was I given this.
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  • harvey23harvey23 Member Posts: 433
    edited July 2010
    lol 1 table.
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  • MereNoviceMereNovice Member Posts: 4,364
    edited July 2010
    In Response to Re: sky customer care pmsl:
    lol 1 table.
    Posted by harvey23

    lol, I think you need to be a customer of this site before you can comment.
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  • dav1964dav1964 Member Posts: 2,526
    edited July 2010
    Phew so glad my lappy cant multi ;o)
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  • kiewoodskiewoods Member Posts: 45
    edited July 2010
    In Response to Re: sky customer care pmsl:
    Phew so glad my lappy cant multi ;o)
    Posted by dav1964
    too rite, mine struggles to open ONE window a lot of the time
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  • scotty77scotty77 Member Posts: 4,970
    edited July 2010
    email them again.

    if you can prove that you was playing fine on another table then they should give u a refund.
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  • sara36dd08sara36dd08 Member Posts: 826
    edited July 2010
    In Response to Re: sky customer care pmsl:
    In Response to Re: sky customer care pmsl : lol, I think you need to be a customer of this site before you can comment.
    Posted by MereNovice
    mere please xplain as ive played on here for a long time
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  • sara36dd08sara36dd08 Member Posts: 826
    edited July 2010
    In Response to Re: sky customer care pmsl:
    email them again. if you can prove that you was playing fine on another table then they should give u a refund.
    Posted by scotty77
    i can as i finished in the top thirty of the 8.00pm bounty hunter so was still playing as the 9.30pm spt semi started
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  • BlackFish3BlackFish3 Member Posts: 2,418
    edited July 2010
    In Response to Re: sky customer care pmsl:
    In Response to Re: sky customer care pmsl : mere please xplain as ive played on here for a long time
    Posted by sara36dd08
    he quoted harvey so i assume he was referring to harvey as harvey doesn't play on here, although he has briefly.
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  • MereNoviceMereNovice Member Posts: 4,364
    edited July 2010
    In Response to Re: sky customer care pmsl:
    In Response to Re: sky customer care pmsl : mere please xplain as ive played on here for a long time
    Posted by sara36dd08
    My comment was addressed to harvey23. that's why I used the "reply" feature.
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  • Sky_RichSky_Rich Member Posts: 3,837
    edited July 2010
    Hi Sara,

    I'm really sorry to hear about your troubles. let me take a look into this one for you.

    I'll give you a quick update of my progress via PM.

    Thank you.
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  • Sky_RichSky_Rich Member Posts: 3,837
    edited July 2010
    Hey,

    ok, so i've made some progress with this.  please check your PMs.

    thanks,

    Rich
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  • Action_DanAction_Dan Member Posts: 341
    edited July 2010
    Just to balance it out...whenever I've had problems on Sky Bet or Poker, they've been brilliant! Yesterday I was making some bets for the new football season and in my excitement, accidentally clicked confirm so off to Online Chat I went and minute later, they'd cancelled my bets with great ease, understanding and communication! You might just have got someone at bad time and whilst it shouldn't affect their service to you, it unfortunately does happen everywhere - I know if you rang my work and spoke to me, you'd get great service :) but if you rang and spoke to one of the half wit Saturday staff, you'd be left feeling deeply frustrated and wanting to hurt them! Anyways sounds like Super Rich has come to the rescue once again and it's getting sorted for you...
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