Whats with the game play FREEZING but the game timer still running

BETKER

just been playing in a tourney had K Q off had the small stack down to 1600 pre flop. Flop came 3 cl, K di, 7 sp went to put him all in and the game froze on my turn but the timer was still moving small stack went all-in by the time it came unfrozen I had foldded giving him a big pot and when i last looked he was 4th in the money. I have been getting this prob with freezing in games for about 2/3 weeks and it is not good always in game changing hands it dose happen at other times to. I stopped playing on other poker sites thinking the hands on this site were more realistice but this freezing think is doing my head in.

Suspicion here is with the game play freezing but the game timer still moving.

It would be good to hear back from Sky Poker on this one.

the hand was #278106788 @ 2348 on the 8th Aug 2010 player in hand was gerald1975

spornybol

In Response to Whats with the game play FREEZING but the game timer still running:

just been playing in a tourney had K Q off had the small stack down to 1600 pre flop. Flop came 3 cl, K di, 7 sp went to put him all in and the game froze on my turn but the timer was still moving small stack went all-in by the time it came unfrozen I had foldded giving him a big pot and when i last looked he was 4th in the money. I have been getting this prob with freezing in games for about 2/3 weeks and it is not good always in game changing hands it dose happen at other times to. I stopped playing on other poker sites thinking the hands on this site were more realistice but this freezing think is doing my head in. Suspicion here is with the game play freezing but the game timer still moving. It would be good to hear back from Sky Poker on this one. the hand was #278106788 @ 2348 on the 8th Aug 2010 player in hand was gerald1975
Posted by BETKER

all i can say speak 2 customers care - number at bottom off screen