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sky please look into this

pr1nnyraidpr1nnyraid Member Posts: 495
edited October 2010 in Community Help & Advice
just bought into a cash game, a message came saying i was timed out so the seat was not taken, however the money has left my acount?

has any1 else had this issue?

i have refreshed it, checked my account etc



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Comments

  • kevin1968kevin1968 Member Posts: 43
    edited October 2010
    simila r one ive just re bought inti 9 o clock given no rebuy and taken out of tourny money for rebuy has still left my account
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  • lucky77777lucky77777 Member Posts: 1,444
    edited October 2010
    yes i went to go on master cash 2 and tried to sit down twice with £4 would not seat me and took £8

    i then got onto live chat they said there is a problem and are dealing with it

    so i got my £8 refunded thought ok must be sorted so went to master cash 1 table took my £4 but would not seat me so im back to £4 missing

    went to live chat 197 waiting list not waiting that  long
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  • lucky77777lucky77777 Member Posts: 1,444
    edited October 2010
    as i wrote that it has appeared in my account )
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  • Sky_RichSky_Rich Member Posts: 3,837
    edited October 2010
    Hi Guys,

    We're really sorry for any inconvenience the the site problems caused you last night. Everything should now be resolved but if you're still experiencing anything unusual, please contact the customer care team.

    Kind regards,

    Rich
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