All Categories› Poker Chat

You need to be logged in to your Sky Poker account above to post discussions and comments.

You might need to refresh your page afterwards.

***Site Issue 21st October 2010***

Sky_AdamSky_Adam Member Posts: 419
edited October 2010 in Poker Chat
Hi everyone,

We are currently experiencing a network issue which is specifically affecting transfer of funds both in and out of the poker room. 

Our technology team are currently investigating and we will provide you with an update as soon as possible.

Sky Poker can assure all of our customers that all funds will be returned to your balance as soon as this issue is resolved.

We apologise sincerely for the inconvenience caused, we are doing everything we can to resolve this as soon as possible

Kind Regards

Adam
· Share on Twitter
«1

Comments

  • shaun09shaun09 Member Posts: 1,606
    edited October 2010
    Cheers adam.
    · Share on Twitter
  • CeeJayPeeCeeJayPee Member Posts: 6
    edited October 2010
    In Response to ***Site Issue 21st October 2010***:
    Hi everyone, We are currently experiencing a network issue which is specifically affecting transfer of funds both in and out of the poker room.  Our technology team are currently investigating and we will provide you with an update as soon as possible. Sky Poker can assure all of our customers that all funds will be returned to your balance as soon as this issue is resolved. We apologise sincerely for the inconvenience caused, we are doing everything we can to resolve this as soon as possible Kind Regards Adam
    Posted by Sky_Adam
    Glad to see this post - currently down 4 Buy-Ins without even seeing a single hand yet! Have been in the 'live chat help' queue for last 20 mins to try and resolve, is it worth waiting to chat to live assistant? I would quite like to be able to log-off now with the peace of mind that you guys will refund my account without me having to chase?
    · Share on Twitter
  • cottladcottlad Member Posts: 439
    edited October 2010
    I think you should double the amount taken as a good will gesture ;)
    · Share on Twitter
  • bandinibandini Member Posts: 1,802
    edited October 2010
    Fair enough. Cheers.

    I'd just felted lolufold 3 times running and will be most disappointed if my winnings aren't paid into my account.
    · Share on Twitter
  • penguin7penguin7 Member Posts: 1,095
    edited October 2010
    I have been charged 3 times for entering one tournament but it still wont let me play !
    · Share on Twitter
  • PUCPOUNDPUCPOUND Member Posts: 397
    edited October 2010
    very frustrating TK and Lisa silent on the issue. you still cant enter comps, having had money re-instated i tried entering another and same thing happened again, im with Cotlad they should be compensating us all for such a momentus C**K up
    · Share on Twitter
  • PUCPOUNDPUCPOUND Member Posts: 397
    edited October 2010
    they have now taken off the live show ! come on sky sort it out
    · Share on Twitter
  • acebarry10acebarry10 Member Posts: 7,556
    edited October 2010
    Thanks for the update Adam
    · Share on Twitter
  • TWOGUNSTWOGUNS Member Posts: 3
    edited October 2010

    ARE OUR DETAILS SAFE??? CAN I LOG-OFF AND STILL GET MY MONEY BACK IN ACCOUNT????

    · Share on Twitter
  • ACBRO67ACBRO67 Member Posts: 86
    edited October 2010
    ...and does anyone think we will be compensated????

    WHo the f@@ck are we...just the silly little people who keep it running.

    Sorry , but I came on here for a GAME OF POKER!!!!!!!!!....not for this sh!!T....
    · Share on Twitter
  • mark-acemark-ace Member Posts: 4
    edited October 2010
    I know it's diabolical...coincidental when the SPT Semi Final tourney was about t ostart....registered for it...got the "insuffecient funds" message, took my money and threw me out the website.

    Holding for customer services for well over 30 mins, nothing... so I've sent them a email asking for compo, at the end of the day it's fine having the funds returned, but I'm now out of a chance to win a seat at the SPT.
    · Share on Twitter
  • kb245kb245 Member Posts: 435
    edited October 2010
    In Response to Re: ***Site Issue 21st October 2010***:
    ...and does anyone think we will be compensated???? WHo the f@@ck are we...just the silly little people who keep it running. Sorry , but I came on here for a GAME OF POKER!!!!!!!!!....not for this sh!!T....
    Posted by ACBRO67
    i sense a freeroll coming!!!!
    · Share on Twitter
  • pr1nnyraidpr1nnyraid Member Posts: 495
    edited October 2010
    im sure they are doing there best.. its not ideal but if you check your 'my account' recent transactions, all transactions have been recorded so u have proof and sky will put it right asap im sure


    EDIT: this is really starting to grind my gears now
    · Share on Twitter
  • Sky_AdamSky_Adam Member Posts: 419
    edited October 2010
    I'm  very sorry everyone, I totally understand how concerned everyone is but anyone who has attempted a transfer into poker or is awaiting winnings will receive their funds as soon as this network issue is resolved.

    As soon as i know when this will be resolved I will let you all know on here.

    It appears to be running slowly but many of you will have already started to receive your funds in your balance

    I can only offer our sincere apologies at this time

    Adam
    · Share on Twitter
  • DARNIK2005DARNIK2005 Member Posts: 26
    edited October 2010

    hi all have had the same problem but monies have now been put back into account now lets hope the problem doesn't happen again

    · Share on Twitter
  • FINSFINS Member Posts: 1,080
    edited October 2010
    I aint got my money back yet,was in £100 gtd rebuy tonight and tried to rebuy 4 times it just kept telling me to try again which i did,didnt realise that it was taking a fiver each time and giving me no chips.
    · Share on Twitter
  • Buzz444Buzz444 Member Posts: 6
    edited October 2010
    Adam, I was billed £5.50 twice for the same DYM game and only one has been reimbursed. The game didn't open for either of them.
    · Share on Twitter
  • -JINKY--JINKY- Member Posts: 435
    edited October 2010
    CHEERS ADAM sure all will end well
    · Share on Twitter
  • Buzz444Buzz444 Member Posts: 6
    edited October 2010
    Above has been sorted now, cheers.
    · Share on Twitter
  • CRAIGY14CRAIGY14 Member Posts: 4
    edited October 2010
    Anyone have a rough idea how long it takes to get money back into ur account? and is it not worth trying to play again tonight?
    · Share on Twitter
Sign In or Register to comment.