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money still not gone into my account?

mufc_bazzamufc_bazza Member Posts: 8
edited January 2011 in Community Help & Advice

basically came 2nd in a £5  dym and no money entered my account. even logged out and back in and nothing still not gone in. getting quite concerned and dont know what to do :/

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  • 0800CASH0800CASH Member Posts: 4
    edited October 2010
    In Response to money still not gone into my account?:
    basically came 2nd in a £5  dym and no money entered my account. even logged out and back in and nothing still not gone in. getting quite concerned and dont know what to do :/
    Posted by mufc_bazza
    Left a table and no money back in account.  162 people on live chat so guess some technical issues...
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  • SolidStan1SolidStan1 Member Posts: 235
    edited October 2010
    I just come 2nd in a 55 DYM, and didnt get paid, im sure it will come though tho.

    If not, be contacting support 2moz!
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  • SolidStan1SolidStan1 Member Posts: 235
    edited October 2010

    Hey, Just read on the big poker forum, that SKY POKER has gone bankrupt and no-one will be paid!
     aghhh

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  • Sky_RichSky_Rich Member Posts: 3,837
    edited October 2010
    Hi Guys,

    We sincerely apologise for any inconvenience caused the site problems last night caused. Everyone should have now been refunded. If you're still having any problems at all, please contact customer care, who will deal with your problems instantly.

    Kind regards,

    Rich
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  • babes51babes51 Member Posts: 2
    edited January 2011


    "WHAT LOOKS TO GOOD TO BE ALWAYS IS "

     FREE PLAY PROMOTION FOR SIT & GOES AWARDED EACH MONTH
         
    skypoker  com secure /poker sky lobby poker promotions free poker play tracking pokerpmain

    In Response to Re: money still not gone into my account? from the free play promotion for existing customers . Hi there im a poker player and i am extremely disheartened by the inability of the team to deal with my problems first point of contact i have never been given the tokens in reference to my free poker play promotional tokens been awarded on my account since the account has been opened.   
    And all i got from tech guys was well escalate.   No offence i called into the service guys before and felt like i was being interrogated like a criminal and have also been lied to and when i spoke to a senior member of staff he basically didn't do anything about it and left me feeling so unsupported as a customer who spends on average at least £100 pounds per month you read the promotion and the terms and conditions are so impossible to understand but am getting there with that issue.  Can you tell me why the tech guys cant deal with issues relating to bonus's at first point of contact and why they don't see things in a more sympathetic manor after all we are paying for the service                     
    P.s   I do understand not all the team are really that bad just the minority. Posted by babes51
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  • Sky_Mod4Sky_Mod4 Member Posts: 176
    edited January 2011
    Hi babes 51,

    I'm sorry to hear that you had problems, I can't personally answer your questions but have forwarded a copy of your post onto the Sky poker team.

    SkyMod4
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  • mariamoremariamore Member Posts: 1
    edited January 2011
    i joined the site last night expectin to recive a free £5 onced i had registered but it did not appear i have just recived a call from the promotion team tellin me that its not that but my first bet is insured this is not what i read in the welcome bonus that was advertised  !!
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  • Sky_RichSky_Rich Member Posts: 3,837
    edited January 2011
    Hey Babes51,

    i'm really sorry to read you may have had a bad experience with our customer care team. We strive to give all our customers the best possible experience whilst on our site and i'm sorry if we've come short on this occasion.

    I'll pass on your details to our pro-active team and get them to review the incidents you're reporting.

    In the meantime i'll send you a quick PM and hopefully we'll help put things right for you.

    Kind regards,

    Rich
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  • sherry54sherry54 Member Posts: 1
    edited January 2011
    i am a new player to sky poker so i dicided to join they said i would get a cash bonus if when i registerd to put poker54 into the promotions bit and you would get between 1 pound and 150 pound i stlll have nothing and that was 2 weeks ago does this happen all the time just to get you signed up then ive been done lesson learnt
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  • Sky_LeeSky_Lee Member Posts: 952
    edited January 2011
    Hi sherry54,

    Sorry to hear you've had problems, i've sent you a PM.

    Regards
    Lee
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  • Sky_DannipSky_Dannip Member Posts: 12
    edited January 2011
    In Response to Re: money still not gone into my account?:
    i joined the site last night expectin to recive a free £5 onced i had registered but it did not appear i have just recived a call from the promotion team tellin me that its not that but my first bet is insured this is not what i read in the welcome bonus that was advertised  !!
    Posted by mariamore
    Hi mariamore - i have checked your account and can see that you entered our vegas welcome bonus. You were given your £5 casino bonus and have used it. Is there anything else i can help you with?

    Daniele :-)
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