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where is OFFICIAL response to missing funds???

bullyfishbullyfish Member Posts: 215
edited October 2010 in Community Help & Advice
im waiting and listening
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  • darichdarich Member Posts: 969
    edited October 2010
    be patient man - they will sort it out. They always do - you've not been diddled!
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  • DTWBANDITDTWBANDIT Member Posts: 6,451
    edited October 2010
    In Response to where is OFFICIAL response to missing funds???:
    im waiting and listening
    Posted by bullyfish
    +1  hope they sort it out soon
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  • bullyfishbullyfish Member Posts: 215
    edited October 2010
    hope so and sure they will,  staff member should have posted by now tho surely
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  • JohnConnorJohnConnor Member Posts: 1,160
    edited October 2010
    In Response to Re: where is OFFICIAL response to missing funds???:
    be patient man - they will sort it out. They always do - you've not been diddled!
    Posted by darich
    +1
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  • hawk7112hawk7112 Member Posts: 3,627
    edited October 2010
    Just been on to CC and they are aware of situation.
    My money was returned to account as i was talking to them

    Just be patient im sure it will all get sorted


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  • jakallyjakally Member Posts: 421
    edited October 2010
    In Response to Re: where is OFFICIAL response to missing funds???:
    be patient man - they will sort it out. They always do - you've not been diddled!
    Posted by darich

    +1

    Chill a bit, and I'm sure will be ok.


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  • stokefcstokefc Member Posts: 7,768
    edited October 2010
    your lovin this aint ya bully,it will get sorted dunna worry folks
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  • IAMALLIN2IAMALLIN2 Member Posts: 561
    edited October 2010
    Don`t know whats gone on but i had 3.4 million in my account now it is only 34p
    Please sort it out
    ;)
    LOL
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  • Sky_AdamSky_Adam Member Posts: 419
    edited October 2010
    Hi everyone,
    I'm really sorry but we are currently experiencing site issues affecting transfer of funds in and out of the poker room.
    Please see my post here
    All funds will be returned to your balance once we have fully resolved this issue - our technology team are doing everything they can to resolve this as soon as possible.
    I will provide an update as soon as i can 
    Adam
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  • debdobs_67debdobs_67 Member Posts: 3,615
    edited October 2010
    No offence intended but what happened to the following..................


    'PLAY ON A SITE YOU CAN TRUST'



    ALSO I THOUGHT I HAD BEEN HACKED INTO

    phew.glad that wasnt true
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  • darichdarich Member Posts: 969
    edited October 2010
    In Response to Re: where is OFFICIAL response to missing funds???:
    No offence intended but what happened to the following.................. 'PLAY ON A SITE YOU CAN TRUST' ALSO I THOUGHT I HAD BEEN HACKED INTO phew.glad that wasnt true
    Posted by debdobs_67
    Why can you not trust them? - it's a technical fault!
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  • Sky_LeeSky_Lee Member Posts: 952
    edited October 2010
    Hi all,

    I'd like to apologise for the problems that were experienced last night, these have now been rectified.
    All players should have now been refunded but if you feel you haven't or haven't got the full amount you are owed, please contact our customer care team and they will assist you.

    Again, sincere apologies for these issues.

    Regards
    Lee
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  • chew07chew07 Member Posts: 416
    edited October 2010
    In reply to your question Darich " why can you not trust them " i would just like to point out that if Sky Poker had done the right thing last night and got someone to inform everyone what was going on rather than leaving everyone in the dark and trying to get through to C.C. then im sure the question of trust would never have been raised.
             Sky Poker have got the perfect forum for informing everyone in the shape of channel 865 or this forum,im sure it would have been quite simple to have used one of these to let people know that there was a problem and that Sky Poker were looking into it .
             This i feel would have put peoples minds at rest rather than people thinking that there accounts had been hacked into and wondering where there funds had gone to .
                                                          Regards Mick .
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