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detail update...please help thanks

BananaDogBananaDog Member Posts: 1,390
edited November 2010 in Community Help & Advice
hi
no-one can update their details but seem to be able to do it thought customer services...I just asked them to add my mobile number but take off my old number (they added my new number but didn't delete my old)
I also asked them to put something different down for my town and pointed out some people have "value town" "no chat" etc...as their town but they wouldnt do that...why not? I dont get it?
so if any of you sky people (Rich, Dave, Jordan....anyone) can do it for me please pm me thanks x
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Comments

  • belsibubbelsibub Member Posts: 2,527
    edited November 2010
    Having same problems as you.My thread has had no answer!!!
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  • Sky_RichSky_Rich Member Posts: 3,837
    edited November 2010
    Hi guys,

    I'm forwarding this and the other related thread to the rest of the team to look into.

    have a look at this post i left there - as it may help you


    "have you tried using multiple browsers to update your details?

    e.g. if you have been using firefox try IE.

    let us know how this works out for you."

    kind regards,

    Rich
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  • BananaDogBananaDog Member Posts: 1,390
    edited November 2010
    In Response to Re: detail update...please help thanks:
    Hi guys, I'm forwarding this and the other related thread to the rest of the team to look into. have a look at this post i left there - as it may help you "have you tried using multiple browsers to update your details? e.g. if you have been using firefox try IE. let us know how this works out for you." kind regards, Rich
    Posted by Sky_Rich
    I tried both but still no luck...i sent u a pm :) x
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  • Sky_RichSky_Rich Member Posts: 3,837
    edited November 2010
    ok, i'm sorry about that. i've sent the thread over so the tech guys will take a look. if you need details changing in the meantime you'll need to go through customer care.

    cheers
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  • BananaDogBananaDog Member Posts: 1,390
    edited November 2010
    In Response to Re: detail update...please help thanks:
    ok, i'm sorry about that. i've sent the thread over so the tech guys will take a look. if you need details changing in the meantime you'll need to go through customer care. cheers
    Posted by Sky_Rich
    awww can't you do it..i don't think customer care like me :(
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  • BananaDogBananaDog Member Posts: 1,390
    edited November 2010
    I'm gonna go download google chrome and see if that works....
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  • BananaDogBananaDog Member Posts: 1,390
    edited November 2010
    Nope that didn't work either...
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