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Blank Screen

elsadogelsadog Member Posts: 5,677
edited September 2009 in Poker Chat
I've entered a tournament but all I've got is a blank (black) screen. Anyone any idea what is wrong?
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Comments

  • FlashFlushFlashFlush Member Posts: 4,494
    edited September 2009
    You might need to download the latest flash player
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  • elsadogelsadog Member Posts: 5,677
    edited September 2009
    Ok thnx
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  • Kiwini4uKiwini4u Member Posts: 3,830
    edited September 2009
    Its happened to me a few  times in the past.  Normally closing that screen and then clicking launch tournament opens it up correctly but very occassionally I have had to reboot for it to work correctly
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  • elsadogelsadog Member Posts: 5,677
    edited September 2009
    Done all the above.......still blank. Been blinded out of tourney now.........what a waste of money that was.
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  • FlashFlushFlashFlush Member Posts: 4,494
    edited September 2009
    go on the live chat with customer services, they shuid be able to help
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  • elsadogelsadog Member Posts: 5,677
    edited September 2009
    Ok thnx again.....thing is I don't want to enter another tourney in case it happens again. Have been on Adobe site and re-downloaded latest flash player but I won't know if it works until I enter a tourney.
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  • NoseyBonkNoseyBonk Member Posts: 6,175
    edited September 2009
    Unlucky :( Hope you get it fixed.

    I used to know a girl named Elsa from a B&B in Devon (useless fact)
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  • OMahonyOOMahonyO Member Posts: 1,883
    edited September 2009
    In Response to Re: Blank Screen:
    Ok thnx again.....thing is I don't want to enter another tourney in case it happens again. Have been on Adobe site and re-downloaded latest flash player but I won't know if it works until I enter a tourney.
    Posted by elsadog
    Try logging on to a cash game. You dont have to sit but you will see if the table launches
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  • elsadogelsadog Member Posts: 5,677
    edited September 2009
    Have just done that seems ok now thnx for all the help folks
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  • DELTADELTA Member Posts: 639
    edited September 2009
    they will give u ur money back if u tell sky wat happened
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  • Sky_RichSky_Rich Member Posts: 3,837
    edited September 2009
    In Response to Re: Blank Screen:
    Done all the above.......still blank. Been blinded out of tourney now.........what a waste of money that was.
    Posted by elsadog
    Hey elsadog,

    i'm really sorry to hear of you problems. if you report it to our customer care team they will take a look at it for you.

    i hope that helps.

    any more problems just give me a shout.

    all the best,

    Rich
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