keep getting disconnected can anyone help

bustout44

last four days have been a nightmare, all evening i keep losing connection and getting a popup  titled network error and message withinit saying 504 gateway time out have no idea why can anybody help
cannot play any more until this is sorted as im only at the table 20 minutes every hour
PLEASE HELP THANKS BUSTOUT

Machka

Are you on a wireless connection?  If you are the chances are your connection either isn't stable or you are losing data packets.

Next time you get a network error, or now, go to www.pingtest.net and run a test and see if you have a good connection.

What are the packet loss, ping and jitter values?  e.g. mine are 0% 23ms and 4ms.

oynutter

Hi bustout, if you are using a mobile broadband dongle to connect, click on this link

https://www.skypoker.com/secure/poker/sky_lobby?action=show_static&page=poker_community_forums&plckForumPage=ForumDiscussion&plckDiscussionId=Cat%3a57795ac2-1793-4377-b4cf-e124b0f555f4Forum%3a0b0e8696-8d64-4a56-8a74-73ba61953ec6Discussion%3a642f83e2-38d2-4687-b96f-0c227b5dfc15

bustout44

In Response to Re: keep getting disconnected can anyone help:

Are you on a wireless connection?  If you are the chances are your connection either isn't stable or you are losing data packets. Next time you get a network error , or now, go to www.pingtest.net and run a test and see if you have a good connection. What are the packet loss, ping and jitter values?  e.g. mine are 0% 23ms and 4ms.
Posted by Machka

tried the test 18ms 4ms seams i have been using wrong server for some reason acording to sky changed to internet explorer now hopefully will be ok tonight fingers crossed

Sky_Adam

In Response to Re: keep getting disconnected can anyone help:

In Response to Re: keep getting disconnected can anyone help : tried the test 18ms 4ms seams i have been using wrong server for some reason acording to sky changed to internet explorer now hopefully will be ok tonight fingers crossed
Posted by bustout44

Hi bustout,

I hope it's been better for you, if you are still having problems then please let us know and we'll do our best to assist you.

Kind Regards

Adam

bustout44

Ithaks very much for your and everybodys help have contacted sky technical support and they have got me to change browser and download the new flash player
seams to have sorted problems been playing all night without disconection but no luckn Response to Re: keep getting disconnected can anyone help:

In Response to Re: keep getting disconnected can anyone help : Hi bustout, I hope it's been better for you, if you are still having problems then please let us know and we'll do our best to assist you. Kind Regards Adam
Posted by Sky_Adam