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Withdrawal Net Figures

ChirpyChipChirpyChip Member Posts: 556
edited April 2011 in Community Help & Advice
I don't know if this is just me but about a week ago my net withdrawal figures in the banking section of my account page were reset back to zero... on all the cards I had registered to my account.

Any info on why this has happened/if it's just me or has happened across the board?


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Comments

  • delaney09delaney09 Member Posts: 1,145
    edited April 2011
    this happened to 1 of my cards the other unfortunately stayed at its high amount lol no idea why it did it though was pretty strange
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  • ChirpyChipChirpyChip Member Posts: 556
    edited April 2011
    Ye it has happened to all of mine... can someone from sky comment on this please as I would like to get it reset to the correct amounts
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  • ybyb Member Posts: 1,471
    edited April 2011
    mine have been reset to zero also, I managed to get someone from customer services to tell me what my net withdrawals were but I'm not convinced the figures I was told for some of my cards were accurate tbh.
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  • scotty77scotty77 Member Posts: 4,970
    edited April 2011
    same here
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  • Sky_LeeSky_Lee Member Posts: 952
    edited April 2011
    Hi Guys,

    These are now set to zero after a period of 9 months.
    The overall aim of this is to make it easier for customers to withdraw their winnings.

    Here's the help page: http://help.skybet.com/display/4/kb/article.aspx?aid=1337

    Regards
    Lee


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  • ybyb Member Posts: 1,471
    edited April 2011
    lol how does that make it easier for customers to withdraw their winnings? On my account details it now tells me my winnings are 0 so I wouldn't know how much to withdraw even if I wanted to take out all my profit.

    Bad move imo.
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  • ChirpyChipChirpyChip Member Posts: 556
    edited April 2011
    Ye makes no sense whatsoever.... how could it possible make it easier if you net is now reading zero.

    Totally sucks as I really liked seeing my Net figure as -£1.50.... really made me feel like i achieved

    Sigh, this sucks
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  • scotty77scotty77 Member Posts: 4,970
    edited April 2011
    i dont mind it actually.  surely serial depositors don't like seeing +10k or whatever.

    if you wanna know how much you've taken out, just do a full payment history search and then do a spreadsheet?
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  • beanehbeaneh Member Posts: 4,079
    edited April 2011
    In Response to Re: Withdrawal Net Figures:
    Ye it has happened to all of mine... can someone from sky comment on this please as I would like to get it reset to the correct amounts
    Posted by ChirpyChip

    tis somewhat annoying, I don't see the reasoning for having a 9 month rolling window tbh.

    You can still request from sky a list of all deposits/withdrawals for you to be able to work these figures out.
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  • ChirpyChipChirpyChip Member Posts: 556
    edited April 2011
    In Response to Re: Withdrawal Net Figures:
    In Response to Re: Withdrawal Net Figures : tis somewhat annoying, I don't see the reasoning for having a 9 month rolling window tbh. You can still request from sky a list of all deposits/withdrawals for you to be able to work these figures out.
    Posted by beaneh

    Ye it is very annoying.. cheers for the info... I will get onto them for some serious hardcore spreadsheet analysis
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