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Help pleaseeee

murray69murray69 Member Posts: 436
edited May 2011 in Poker Chat
Hi just won some money on poker, my balance now after is correct from what ive won where is says next to my login, but when i go to withdraw it says i cant withdraw because that is more then my br. But the amount it says i have in my account on the withdraw page is the amount before i won the money :/ i won the money more then 20 minutes ago so surely it would of updated by now?
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  • JockBMWJockBMW Member Posts: 2,653
    edited May 2011
    Not sure what is going on there mate.

    Give Customer services a go,  I find the online chat is the best way to get a quick answer

    Oh one thing check in your account,  see if any of the money is being held back,  they sometimes do this after a win.  They don't hold it for long 


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  • murray69murray69 Member Posts: 436
    edited May 2011
    Thanks Jock apparently they are in the held status, will just have to wait a while mate
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