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Having Problems with the tables?
Sky_Rich
Member Posts: 3,837
Hi everyone,
if you experience any problems that affect your ability to play at the tables please report them to our customer care team and provide the exact details.
we thank you for your patience during what must be a frustrating time.
to get in contact with customer care click here
if you experience any problems that affect your ability to play at the tables please report them to our customer care team and provide the exact details.
we thank you for your patience during what must be a frustrating time.
to get in contact with customer care click here
Comments
reporting all problems to customer care is absolutely the best way to get things sorted. by providing the exact details we then have a record of all the reported issues and a much better chance at locating the problem. please stay patient and report anything you notice.
thanks again guys
anyway back to the customer care scenario i mailed them twice mon,,NO REPLY,then called tonight and was told by a really unhelpful operator to switch of my sky box etc,, then was told this is not sky pokers problem!
Its pointless trying again m8
It is the entire site and every table that is running slow. I reported it earlier and they just said they are aware of the problem. Not much point reporting each case as it is the whole site that is effected.
Probably a good idea to put a post in the forum with updates on what is happening with it and when it will be fixed.
Ed
Sadly ive had enough now so am de registering my acc..
Hopefully in a month or two this gets resolved until then bye bye
This has been happening on the entire site, cash and MTT, for a few days now.
Various people have posted on the forum about it, and every single table someone mentions it on the chat box.
To suggest that this is an IE/Firefox/XP/Vista problem is insulting.
This is absolutely pathetic and makes tourneys just unplayable at times.
I get so frustrated at waiting for so long when a half decent hand comes up that i wouldnt normally play i end up playing it as i really cant be bothered to keep waiting.
I expect more from this site
No-one has pushed Sky Poker with friends etc more than I have. I regularly play quite large buy-in events and always wear my Sky Poker goods that I have acquired.
We are all aware that Sky Poker exists around 250 or so regulars who have shown particular loyalty through thick and thin over the last couple of years while the site builds.
The ONLY improvement in recent times is the forum which has brought us 'regulars' closer together. (For which I am grateful).
Aside of that, what have we lost? - The chance to appear 'live' in the studio and the reduction of televised MTT's.
On the one hand we are constantly promised things 'are on the way - be patient!' but on the other NO answers are forthcoming.
Despite having accounts at dozens of other sites, over the last six months I have only played at Sky believing things are on the up.
I have been a director of 2 companies in the 'service sector' over the last 14 years and I can assure you that I would not have accepted some of the things that are currently happening!
I am sure that I can speak for many 'regulars' when I say that unfullfilled promises are a waste of time.
All we want is a site that we can rely on and dont say that something is imminent if its months or years away!
Everyone who knows me will agree that I am the most placid person around and I am the most patient person I know but dont take me for a fool!
Lets have the truth from now on and no false promises about the future!
Thanks, rant over.
Roy
Well said
I am online with a customer rep called gareth P as we type this , told him of my problems and he didnt even bother responding and the just ended the session.
Me and my mates that play on here will be moving elsewhere
just played 4 the last 3 hours and although not perfect much better than last night UR DOING SOMETHING RIGHT BOYS 50% BETTER GET IT RIGHT AND UR STOP GETTING UR BACKSIDE CHEWED
again, i'm really sorry that a number of you have continued to experience problems on the poker tables. i will chase the poker team and see if i can get them to give you all an update.
thanks,
Rich
I have used 3 browsers and they all have the same "slow down" problem once 7-8pm comes around
I think we can be very quick to criticise but lets not forget that Sky is unique in itself. I don't know of anywhere else where the players can actually discuss in a forum like this (and get answers direct from the provider) their problems and generally have a grumble about stuff. I know I can't when I play on other sites.
Sky poker lays itself completely open to us the players and I think that's great that it doesn't hide. All the names at Sky want us to have a good experience when playing on the site and do take notice if there is a problem. The presenters play on the site, for work and play, and it's a great community site.
It's unique and I like it.