Right someone at Sky is going to get a rocket from me. I have reported twice a player who continually trolls my games and tries to put me off. I have no shame in naming this player because he/she quite clearly has not been contacted by sky.
Sky continually say they do not tolerate abusive chat/trolling and what do they do about it? Answer, clearly nothing.
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I have had to delete the offending players name as naming and shaming is against the forum rules. In order to get this sorted out you need to contact customer care, I have also forwarded a copy of your original post onto the Sky team so they are aware of the situation.
Steve