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Everytime Sky do an upgrade Sharkscope stops tracking

ACEGOONERACEGOONER Member Posts: 1,432
edited August 2011 in Community Help & Advice
Can someone at sky shed any light on this. I have flagged this up with sharkscope but as this seems to happen when the upgrade is processed could this be a sky issue?
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  • Sky_AdamSky_Adam Member Posts: 419
    edited August 2011
    Hi Acegooner,

    Since we have no idea how sharkscope collect their data it's pretty difficult for us to answer how/why an outage could impact their data, perhaps its the way they collect their data rather than the way we carry out maintenance.

    Its nothing done deliberately at our end, we simply follow our own required procedures for taking our site down for maintenance.

    How long after an upgrade does it take for data to filter through?
    Does it eventually catch up all the data or is some actually lost completely?

    Kind Regards

    Adam
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  • SUPERSNEDDSUPERSNEDD Member Posts: 910
    edited August 2011
    In Response to Re: Everytime Sky do an upgrade Sharkscope stops tracking:
    Hi Acegooner, Since we have no idea how sharkscope collect their data it's pretty difficult for us to answer how/why an outage could impact their data, perhaps its the way they collect their data rather than the way we carry out maintenance. Its nothing done deliberately at our end, we simply follow our own required procedures for taking our site down for maintenance. How long after an upgrade does it take for data to filter through? Does it eventually catch up all the data or is some actually lost completely? Kind Regards Adam
    Posted by Sky_Adam
    This is the response from Sharkscope

    Hi,

    we're working on updating our tracking software at the moment, and its pretty much complete now, unfortunately missed games cannot be retrieved,

    best wishes

    Isabella
    SharkScope Support
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  • Sky_AdamSky_Adam Member Posts: 419
    edited August 2011
    Thanks Supersnedd,

    Feel free to keep us in the loop if they give you any more info or if there's any way we can help

    Kind Regards

    Adam
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  • SUPERSNEDDSUPERSNEDD Member Posts: 910
    edited August 2011

    Forgot to mention, Sharkscope sorted it the following day.
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