All Categories› Community Help & Advice

You need to be logged in to your Sky Poker account above to post discussions and comments.

You might need to refresh your page afterwards.

History Search FAO Sky Poker

DTWBANDITDTWBANDIT Member Posts: 6,451
edited September 2011 in Community Help & Advice

  Hi
 
  Not sure where to put this

 When i go into my account i've been unable to do Quick Search or Advanced History Search for Poker i have played, is there a Problem??
· Share on Twitter

Comments

  • Sky_LeeSky_Lee Member Posts: 952
    edited August 2011
    Hi,

    What are the exact steps you're taking and what happens exactly?
    This is working fine for me

    Regards
    Lee
    · Share on Twitter
  • DTWBANDITDTWBANDIT Member Posts: 6,451
    edited August 2011
    In Response to Re: History Search FAO Sky Poker:
    Hi, What are the exact steps you're taking and what happens exactly? This is working fine for me Regards Lee
    Posted by Sky_Lee

     hi Lee

      I click on My Account then i click on Show my Poker activity for last 24 hours & i get this


    Information between 05/08/2011 and 06/08/2011No poker sessions found.

      

       
    · Share on Twitter
  • belsibubbelsibub Member Posts: 2,527
    edited August 2011
    Same here when just poker selected.
    · Share on Twitter
  • DTWBANDITDTWBANDIT Member Posts: 6,451
    edited August 2011


      Hi Lee

      I can search everything in my account EXCEPT POKER (poker quick search) & (poker advance search)


      Do i need to uninstall both sky poker download & browser then reload them
    · Share on Twitter
  • Sky_LeeSky_Lee Member Posts: 952
    edited August 2011
    Hi,

    No you shouldn't need to uninstall anything.

    I'll pass this on to our tech team to look into.

    thanks
    Lee
    · Share on Twitter
  • DTWBANDITDTWBANDIT Member Posts: 6,451
    edited August 2011
    In Response to Re: History Search FAO Sky Poker:
    Hi, No you shouldn't need to uninstall anything. I'll pass this on to our tech team to look into. thanks Lee
    Posted by Sky_Lee

     Thank You Lee
    · Share on Twitter
  • LOL_RAISELOL_RAISE Member Posts: 2,188
    edited August 2011
    yep not working for me either, tried searching dialy from 22nd july - today and doesnt find any hh's
    · Share on Twitter
  • Sky_LeeSky_Lee Member Posts: 952
    edited August 2011
    Hi,

    We're currently looking at gettign a fix in for this. I will update when this is done.

    Apologies for the incovenience.

    Regards
    Lee
    · Share on Twitter
  • Sky_LeeSky_Lee Member Posts: 952
    edited August 2011
    Just to add to this guys, i know it's not perfect but if you do a full account history search you can see you poker transactions.

    i.e. go to 'Account History' then select 'All Transactions'

    Not ideal i know, and we are looking to get a fix for this issue as soon as possible.

    Thanks
    Lee
    · Share on Twitter
  • LOL_RAISELOL_RAISE Member Posts: 2,188
    edited August 2011
    any ETA on when this will be fixed?
    · Share on Twitter
  • LOL_RAISELOL_RAISE Member Posts: 2,188
    edited August 2011
    bump
    · Share on Twitter
  • Sky_LeeSky_Lee Member Posts: 952
    edited August 2011
    Shouldn't be long, but any fix has to go through strict testing and then go in a release window.
    So i can't give an ETA at the moment.

    Regards
    Lee
    · Share on Twitter
  • LOL_RAISELOL_RAISE Member Posts: 2,188
    edited August 2011
    ok no probs ty for the reply
    · Share on Twitter
  • Sky_LeeSky_Lee Member Posts: 952
    edited August 2011
    We're hopefully going to be able to get the fix out for this next week.

    Regards
    Lee
    · Share on Twitter
  • Sky_LeeSky_Lee Member Posts: 952
    edited September 2011
    Hi all,

    This issue should now be resolved.
    Apologies for any inconvenience.

    Regards
    Lee
    · Share on Twitter
  • DTWBANDITDTWBANDIT Member Posts: 6,451
    edited September 2011
    In Response to Re: History Search FAO Sky Poker:
    Hi all, This issue should now be resolved. Apologies for any inconvenience. Regards Lee
    Posted by Sky_Lee

     thx lee
    · Share on Twitter
Sign In or Register to comment.