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refunds from the thews at ten???

roadenderroadender Member Posts: 41
edited August 2011 in Poker Chat
has anybody yet received their refunds since the tourny crashed last night ?
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  • yoyoyoyo Member Posts: 642
    edited August 2011
    hi roadender,

    many apologies for the delay; 

    i just spoke to tikay, it's in hand & will get sorted soon


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  • roadenderroadender Member Posts: 41
    edited August 2011
    In Response to Re: refunds from the thews at ten???:
    hi roadender, many apologies for the delay;  i just spoke to tikay, it's in hand & will get sorted soon
    Posted by yoyo
    no probs, thanks for that, good luck to you all at the weekend.
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  • roadenderroadender Member Posts: 41
    edited August 2011
    In Response to Re: refunds from the thews at ten???:
    In Response to Re: refunds from the thews at ten??? : no probs, thanks for that, good luck to you all at the weekend.
    Posted by roadender
    refund now received.

    thank you.

    regards terry.

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  • rosjim1rosjim1 Member Posts: 446
    edited August 2011
    just recived mine and its £6.09 pence short??
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  • alan1506alan1506 Member Posts: 148
    edited August 2011
    i confused i had 22 pound refunded and unsure how it was that much cos wen spoke to customer support they said i would have 16 returned. however when my table froze i was in 8th yet they informed me i was 16th??
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  • rosjim1rosjim1 Member Posts: 446
    edited August 2011
    surly they can not refund this on what position u were in when tourney froze as some people had about 40min EXTRA play has someone spoke to them??
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  • POKERTREVPOKERTREV Member Posts: 9,607
    edited August 2011
    It looks like they are getting round to them all slowly.

    I think the refunds will vary for each player, as it looks like the prizepool has been distributed based on chipstack sizes as per terms & conditions.

    Will need confirmation though, so don't hang me just yet lol.
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  • debdobs_67debdobs_67 Member Posts: 3,615
    edited August 2011
    Well when i went out i could'nt click on the rebuy button on screen as it was frozen lolz
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  • debdobs_67debdobs_67 Member Posts: 3,615
    edited August 2011
    In Response to Re: refunds from the thews at ten???:
    It looks like they are getting round to them all slowly. I think the refunds will vary for each player, as it looks like the prizepool has been distributed based on chipstack sizes as per terms & conditions. Will need confirmation though, so don't hang me just yet lol.
    Posted by POKERTREV
    They CANNOT possibly refund on this basis as like rosjim1 says sum players had 40mins extra gameplay xxx
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  • POKERTREVPOKERTREV Member Posts: 9,607
    edited August 2011
    In Response to Re: refunds from the thews at ten???:
    surly they can not refund this on what position u were in when tourney froze as some people had about 40min EXTRA play has someone spoke to them??
    Posted by rosjim1
    Does seem a little unfair for some, especially as I was running 2nd at the time our table froze. But if they are working to the terms & conditions, it will be from the time the tourny was cancelled. 
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  • YOUNG_GUNYOUNG_GUN Member Posts: 8,948
    edited August 2011
    I have received mine + £5.66, dont know how its worked out but im happy :P
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  • rosjim1rosjim1 Member Posts: 446
    edited August 2011
    well lets hope not trev as  this would be totaly unfair given the way the tourney paned out if all tables froze at same time then fair enough but we all know thats not what happened total refund would be a lot better as this way of refunding is penalising some players e.g if one player rebought  after 5 mins and in the next hand a player went out and did not rebuy there table was frozen..
    am i right or am i being picky???

    In Response to Re: refunds from the thews at ten???:
    It looks like they are getting round to them all slowly. I think the refunds will vary for each player, as it looks like the prizepool has been distributed based on chipstack sizes as per terms & conditions. Will need confirmation though, so don't hang me just yet lol.
    Posted by POKERTREV
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  • debdobs_67debdobs_67 Member Posts: 3,615
    edited August 2011
    Well my 2pence worth lolz is that they should FULLY refund ALL that entered and/or had a rebuy as this whole thing WAS a total shambles and it prob wont please very much those that rarely enter rebuy tourny's and may well make them veer AWAY from rebuys in the future , and long term that is NOT good for the site xxx
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  • mkgunnermkgunner Member Posts: 3,036
    edited August 2011
    just got mine +£10.39
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  • POKERTREVPOKERTREV Member Posts: 9,607
    edited August 2011
    In Response to Re: refunds from the thews at ten???:
    Well my 2pence worth lolz is that they should FULLY refund ALL that entered and/or had a rebuy as this whole thing WAS a total shambles and it prob wont please very much those that rarely enter rebuy tourny's and may well make them veer AWAY from rebuys in the future , and long term that is NOT good for the site xxx
    Posted by debdobs_67
    I totally understand them NOT re-funding players that were already out of the tourny, as they were not effected by the cancellation. However, how they reimburse players that were still in the tourny is another matter though.

    This particular situation and tourny is very unusual because it was a single rebuy and normally all players in the tourny would be effected at the same time, so this one does seem to set a president and the current terms and conditions may not be fair in this case. 
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  • debdobs_67debdobs_67 Member Posts: 3,615
    edited August 2011
    In Response to Re: refunds from the thews at ten???:
    In Response to Re: refunds from the thews at ten??? : I totally understand them NOT re-funding players that were already out of the tourny, as they were not effected by the cancellation. However, how they reimburse players that were still in the tourny is another matter though. This particular situation and tourny is very unusual because it was a single rebuy and normally all players in the tourny would be effected at the same time, so this one does seem to set a president and the current terms and conditions may not be fair in this case. 
    Posted by POKERTREV
    Well i couldnt rebuy as it was bloomin frozen so i ENTER a rebuy tourny but CANT rebuy ?? Hope sumone else posts the same thing as tbh dont think i will ever be entering one again xxx
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  • 4fingersAA4fingersAA Member Posts: 32
    edited August 2011
    I didn't rebuy at all and they credited my account with £23.00. I was on 11,000 though at the time it froze.
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  • POKERTREVPOKERTREV Member Posts: 9,607
    edited August 2011
    In Response to Re: refunds from the thews at ten???:
    In Response to Re: refunds from the thews at ten??? : Well i couldnt rebuy as it was bloomin frozen so i ENTER a rebuy tourny but CANT rebuy ?? Hope sumone else posts the same thing as tbh dont think i will ever be entering one again xxx
    Posted by debdobs_67
    The tournament was a "Single" rebuy tournament and as far as I am aware all players were able to make a "single" rebuy without any issues.
     
    The tables only froze after a player had already used the "single" rebuy option and then lost all his/her chips. You may have to get onto customer services and they will probably be able to tell if you were still at the table when it froze or whether you had already exited the tourny.

    Bit of a nightmare but good luck 
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  • drumahai05drumahai05 Member Posts: 777
    edited August 2011
     i have been reliably in formed that it was paid out on the position the rng had set you to bust out so it must be right. i worked mine out and as normal i would have gone out on the bubble so no problem here. thank you sky 
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  • Sky_LeeSky_Lee Member Posts: 952
    edited August 2011
    Hi,

    The settlement is based as follows..

    50% of the prize pool is split between the players left in the tournament
    50% is split between the players based on their chip stacks as a percentage of the total chips live

    Plus all players received their £1 fee back.

    If you still have a query regarding your settlement please contact our customer care department.

    Regards
    Lee
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