Sky download not working

ACEGOONER

I can access sky through my browser but the download is not working and is coming up with network error, try again.

Has anyone else had this problem? I have full internet access and no problems with my router.

redvanman

Same here.

GaryQQQ

It's working for me now, but there seems to be gremlins in the works.

This is a screenshot of my table when a tournament launched. I managed to relaunch it and get there after a minute or two, but when I arrived 4 other players were still disconnected, they're all playing now.

http://imageshack.us/photo/my-images/225/skyerror.jpg/

GLifUlose

From:
https://www.skypoker.com/secure/poker/sky_lobby?action=show_static&page=poker_community_forums&plckForumPage=ForumDiscussion&plckDiscussionId=Cat:57795ac2-1793-4377-b4cf-e124b0f555f4Forum:0b0e8696-8d64-4a56-8a74-73ba61953ec6Discussion:7f4fd7f9-c64c-4127-947a-6ba53e84f107

In Response to Re: Sky Download not working after latest update:

            Customer09:42:32 Initial Question/Comment: Sky Poker software is not working. System09:42:32 https://www.skybet.com/secure/myaccount/chat/panels/support/poker System09:42:37 Thanks for contacting Sky Poker Chat. An advisor will be with you shortly......... System09:42:47 Sorry to keep you waiting. We'll answer your query as soon as we can. System09:43:22 We are experiencing a high level of contacts. Please bear with us and we will get to you as soon as possible. System09:43:48 Sky James St has joined this session! System09:43:48 Connected with Sky James St System09:43:53 Hi, you're chatting to Sky James St, I'll be assisting you today Customer09:43:59 hello there Customer09:44:15 i am sure (or hopeful) that you will have been inundated with contact re: the new sky poker software update (1.74) Customer09:44:27 for whatever reason it no longer connects to the sky poker servers Customer09:44:34 and thus is unusable Customer09:45:08 i can confirm that the problem is in your software and not my connection, and i have reinstalled the software since the update Agent09:45:23 Hi, there has been a poker outage this morning, if it isn't working for yourself you do need to delete your temporary internet files and cookies, restart your computer and log back in Agent09:45:43 This should resolve the issue Customer09:45:54 orly Customer09:46:12 is this a reply specific to the issue i have mentioned above Agent09:46:18 It isn't a problem with your connection but by doing this it just makes sure you are using the site with the new updates Customer09:46:18 or just a generic reply Customer09:46:30 it isn't the site Customer09:46:32 it's the .air file Customer09:46:37 released this morning Customer09:46:39 at 8.30 Agent09:47:13 No its not a generic reply. Deleting old information (cookies/files) and then logging back in makes sure the updates we have made take effect. Otherwise it may remember old website details Customer09:47:34 ok Customer09:47:35 i will try Customer09:48:28 i would also suggest that you should probably post the same advice on the sky poker community technical forum Customer09:48:39 thanks for your help Customer09:48:50 and i expect i will be back in ~ 5 minutes when it doesn't work Customer09:48:53 bye System09:48:58 The session has ended! I hope sky are embarrased...  Steps taken and still no dice...
Posted by GLifUlose

In Response to Re: Sky Download not working after latest update:

09:58:32  Initial Question/Comment: https://www.skypoker.com/secure/poker/sky_lobby?action=show_static&page=poker_community_forums&plckForumPage=ForumDiscussion&plckDiscussionId=Cat%3a57795ac2-1793-4377-b4cf-e124b0f555f4Forum%3a0b0e8696-8d64-4a56-8a74-73ba61953ec6Discussion%3a7f4fd7f9-c64c-4127-947a-6ba53e84f107&plckCurrentPage=0 09:58:33  https://www.skybet.com/secure/myaccount/chat/panels/support/poker 09:58:38  Thanks for contacting Sky Poker Chat. An advisor will be with you shortly......... 09:58:48  Sorry to keep you waiting. We'll answer your query as soon as we can. 09:59:23  We are experiencing a high level of contacts. Please bear with us and we will get to you as soon as possible. 09:59:43  Sky Gareth P has joined this session! 09:59:43  Connected with Sky Gareth P 09:59:43  Hi, you're chatting to Sky Gareth P, I'll be assisting you today 09:59:59  Hello 10:00:05  As posted in the link above 10:00:12  your software is broken 10:00:25  and I got some redic generic reply from the last advisor i spoke to 10:00:53  Can you confirm whether or not the sky developers are aware of their error 10:01:01  and if they are in the process of correcting it 10:01:58  seen the link. to access the download client. can you confirm if adobe air is installed also have you attempted uninstalling and re installing the download client 10:02:23  both of those questions were answered at the link 10:02:37  adobe air (and the sky air script) has been installed first automatically 10:02:41  and then reinstalled manually 10:02:43  this morning 10:03:01  with no resolution 10:03:58  i'm pretty confident that the games are quieter than usual too which should be indicative of a widespread problem 10:04:23  ok to resolve this matter we will require a screenshot of the error to be submitted at help@skybet.com. please include user Id and a summary of matter. 10:04:35  i hope you're joking 10:04:40  a screenshot 10:04:42  of a window 10:04:44  which reads 10:04:47  "Network Error" 10:04:53  what use will that be? 10:05:23  its needed to raise the matter ie evidence of the error will be required 10:05:52  well then f u guys and the rake i was going to pay all day 10:06:05  if you can't forward an error to developers within 1.5 hours of it happening 10:06:09  for need of "evidence" 10:06:16  then good luck to you 10:06:23  Unfortunately I have no other option but to terminate this Chat session. If you continue to misuse the service, we will block you from accessing it. 10:06:23  Sky Gareth P has left this session! 10:06:23  The session has ended! Absolutely gobsmacked.....
Posted by GLifUlose

WP sky...

ACEGOONER

Yep its still not working for me. I might try ringing the priority club line.