Sky Download not working after latest update

ACEGOONER

I can access sky through my browser but the download is not working and is coming up with network error, try again.

Has anyone else had this problem? I have full internet access and no problems with my router.

GLifUlose

+1

GLifUlose

           
Customer09:42:32 Initial Question/Comment: Sky Poker software is not working.
System09:42:32 https://www.skybet.com/secure/myaccount/chat/panels/support/poker
System09:42:37 Thanks for contacting Sky Poker Chat. An advisor will be with you shortly.........
System09:42:47 Sorry to keep you waiting. We'll answer your query as soon as we can.
System09:43:22 We are experiencing a high level of contacts. Please bear with us and we will get to you as soon as possible.
System09:43:48 Sky James St has joined this session!
System09:43:48 Connected with Sky James St
System09:43:53 Hi, you're chatting to Sky James St, I'll be assisting you today
Customer09:43:59 hello there
Customer09:44:15 i am sure (or hopeful) that you will have been inundated with contact re: the new sky poker software update (1.74)
Customer09:44:27 for whatever reason it no longer connects to the sky poker servers
Customer09:44:34 and thus is unusable
Customer09:45:08 i can confirm that the problem is in your software and not my connection, and i have reinstalled the software since the update
Agent09:45:23 Hi, there has been a poker outage this morning, if it isn't working for yourself you do need to delete your temporary internet files and cookies, restart your computer and log back in
Agent09:45:43 This should resolve the issue
Customer09:45:54 orly
Customer09:46:12 is this a reply specific to the issue i have mentioned above
Agent09:46:18 It isn't a problem with your connection but by doing this it just makes sure you are using the site with the new updates
Customer09:46:18 or just a generic reply
Customer09:46:30 it isn't the site
Customer09:46:32 it's the .air file
Customer09:46:37 released this morning
Customer09:46:39 at 8.30
Agent09:47:13 No its not a generic reply. Deleting old information (cookies/files) and then logging back in makes sure the updates we have made take effect. Otherwise it may remember old website details
Customer09:47:34 ok
Customer09:47:35 i will try
Customer09:48:28 i would also suggest that you should probably post the same advice on the sky poker community technical forum
Customer09:48:39 thanks for your help
Customer09:48:50 and i expect i will be back in ~ 5 minutes when it doesn't work
Customer09:48:53 bye
System09:48:58 The session has ended!


I hope sky are embarrased...  Steps taken and still no dice...

GLifUlose

09:58:32 Initial Question/Comment: https://www.skypoker.com/secure/poker/sky_lobby?action=show_static&page=poker_community_forums&plckForumPage=ForumDiscussion&plckDiscussionId=Cat:57795ac2-1793-4377-b4cf-e124b0f555f4Forum:0b0e8696-8d64-4a56-8a74-73ba61953ec6Discussion:7f4fd7f9-c64c-4127-947a-6ba53e84f107&plckCurrentPage=0

09:58:33 https://www.skybet.com/secure/myaccount/chat/panels/support/poker

09:58:38 Thanks for contacting Sky Poker Chat. An advisor will be with you shortly.........

09:58:48 Sorry to keep you waiting. We'll answer your query as soon as we can.

09:59:23 We are experiencing a high level of contacts. Please bear with us and we will get to you as soon as possible.

09:59:43 Sky Gareth P has joined this session!

09:59:43 Connected with Sky Gareth P

09:59:43 Hi, you're chatting to Sky Gareth P, I'll be assisting you today

09:59:59 Hello

10:00:05 As posted in the link above

10:00:12 your software is broken

10:00:25 and I got some redic generic reply from the last advisor i spoke to

10:00:53 Can you confirm whether or not the sky developers are aware of their error

10:01:01 and if they are in the process of correcting it

10:01:58 seen the link. to access the download client. can you confirm if adobe air is installed also have you attempted uninstalling and re installing the download client

10:02:23 both of those questions were answered at the link

10:02:37 adobe air (and the sky air script) has been installed first automatically

10:02:41 and then reinstalled manually

10:02:43 this morning

10:03:01 with no resolution

10:03:58 i'm pretty confident that the games are quieter than usual too which should be indicative of a widespread problem

10:04:23 ok to resolve this matter we will require a screenshot of the error to be submitted at help@skybet.com. please include user Id and a summary of matter.

10:04:35 i hope you're joking

10:04:40 a screenshot

10:04:42 of a window

10:04:44 which reads

10:04:47 "Network Error"

10:04:53 what use will that be?

10:05:23 its needed to raise the matter ie evidence of the error will be required

10:05:52 well then f u guys and the rake i was going to pay all day

10:06:05 if you can't forward an error to developers within 1.5 hours of it happening

10:06:09 for need of "evidence"

10:06:16 then good luck to you

10:06:23 Unfortunately I have no other option but to terminate this Chat session. If you continue to misuse the service, we will block you from accessing it.

10:06:23 Sky Gareth P has left this session!

10:06:23 The session has ended!


Absolutely gobsmacked.....

AcidMan27

No need for you to throw abuse at the guy imo.

He's just doing his job. They will have guidelines and steps they have to take which will be why he asked for a screenshot.

OhDancing1

Download client not working.

Uninstalled, re-installed, deleted cookies, deleted temporary internet files and.............

Still not working!

Will try back later and hope it's fixed

OhDancing1

"Currently experiencing intermittent problems with Sky Poker Download. Investigating but if you're affected, please use site to play instead."

Sky_Poker

Guys,

We're closing this one as its a dupe of this thread 

So we can keep all updates in one place

Kind Regards

Sky Poker