Sky download not working

ACEGOONER

I can access sky through my browser but the download is not working and is coming up with network error, try again.

Has anyone else had this problem? I have full internet access and no problems with my router.

redvanman

Same here.

GaryQQQ

It's working for me now, but there seems to be gremlins in the works.

This is a screenshot of my table when a tournament launched. I managed to relaunch it and get there after a minute or two, but when I arrived 4 other players were still disconnected, they're all playing now.

http://imageshack.us/photo/my-images/225/skyerror.jpg/

GLifUlose

From:
https://www.skypoker.com/secure/poker/sky_lobby?action=show_static&page=poker_community_forums&plckForumPage=ForumDiscussion&plckDiscussionId=Cat:57795ac2-1793-4377-b4cf-e124b0f555f4Forum:0b0e8696-8d64-4a56-8a74-73ba61953ec6Discussion:7f4fd7f9-c64c-4127-947a-6ba53e84f107

In Response to Re: Sky Download not working after latest update:

            Customer09:42:32 Initial Question/Comment: Sky Poker software is not working. System09:42:32 https://www.skybet.com/secure/myaccount/chat/panels/support/poker System09:42:37 Thanks for contacting Sky Poker Chat. An advisor will be with you shortly......... System09:42:47 Sorry to keep you waiting. We'll answer your query as soon as we can. System09:43:22 We are experiencing a high level of contacts. Please bear with us and we will get to you as soon as possible. System09:43:48 Sky James St has joined this session! System09:43:48 Connected with Sky James St System09:43:53 Hi, you're chatting to Sky James St, I'll be assisting you today Customer09:43:59 hello there Customer09:44:15 i am sure (or hopeful) that you will have been inundated with contact re: the new sky poker software update (1.74) Customer09:44:27 for whatever reason it no longer connects to the sky poker servers Customer09:44:34 and thus is unusable Customer09:45:08 i can confirm that the problem is in your software and not my connection, and i have reinstalled the software since the update Agent09:45:23 Hi, there has been a poker outage this morning, if it isn't working for yourself you do need to delete your temporary internet files and cookies, restart your computer and log back in Agent09:45:43 This should resolve the issue Customer09:45:54 orly Customer09:46:12 is this a reply specific to the issue i have mentioned above Agent09:46:18 It isn't a problem with your connection but by doing this it just makes sure you are using the site with the new updates Customer09:46:18 or just a generic reply Customer09:46:30 it isn't the site Customer09:46:32 it's the .air file Customer09:46:37 released this morning Customer09:46:39 at 8.30 Agent09:47:13 No its not a generic reply. Deleting old information (cookies/files) and then logging back in makes sure the updates we have made take effect. Otherwise it may remember old website details Customer09:47:34 ok Customer09:47:35 i will try Customer09:48:28 i would also suggest that you should probably post the same advice on the sky poker community technical forum Customer09:48:39 thanks for your help Customer09:48:50 and i expect i will be back in ~ 5 minutes when it doesn't work Customer09:48:53 bye System09:48:58 The session has ended! I hope sky are embarrased...  Steps taken and still no dice...
Posted by GLifUlose

In Response to Re: Sky Download not working after latest update:

09:58:32  Initial Question/Comment: https://www.skypoker.com/secure/poker/sky_lobby?action=show_static&page=poker_community_forums&plckForumPage=ForumDiscussion&plckDiscussionId=Cat%3a57795ac2-1793-4377-b4cf-e124b0f555f4Forum%3a0b0e8696-8d64-4a56-8a74-73ba61953ec6Discussion%3a7f4fd7f9-c64c-4127-947a-6ba53e84f107&plckCurrentPage=0 09:58:33  https://www.skybet.com/secure/myaccount/chat/panels/support/poker 09:58:38  Thanks for contacting Sky Poker Chat. An advisor will be with you shortly......... 09:58:48  Sorry to keep you waiting. We'll answer your query as soon as we can. 09:59:23  We are experiencing a high level of contacts. Please bear with us and we will get to you as soon as possible. 09:59:43  Sky Gareth P has joined this session! 09:59:43  Connected with Sky Gareth P 09:59:43  Hi, you're chatting to Sky Gareth P, I'll be assisting you today 09:59:59  Hello 10:00:05  As posted in the link above 10:00:12  your software is broken 10:00:25  and I got some redic generic reply from the last advisor i spoke to 10:00:53  Can you confirm whether or not the sky developers are aware of their error 10:01:01  and if they are in the process of correcting it 10:01:58  seen the link. to access the download client. can you confirm if adobe air is installed also have you attempted uninstalling and re installing the download client 10:02:23  both of those questions were answered at the link 10:02:37  adobe air (and the sky air script) has been installed first automatically 10:02:41  and then reinstalled manually 10:02:43  this morning 10:03:01  with no resolution 10:03:58  i'm pretty confident that the games are quieter than usual too which should be indicative of a widespread problem 10:04:23  ok to resolve this matter we will require a screenshot of the error to be submitted at help@skybet.com. please include user Id and a summary of matter. 10:04:35  i hope you're joking 10:04:40  a screenshot 10:04:42  of a window 10:04:44  which reads 10:04:47  "Network Error" 10:04:53  what use will that be? 10:05:23  its needed to raise the matter ie evidence of the error will be required 10:05:52  well then f u guys and the rake i was going to pay all day 10:06:05  if you can't forward an error to developers within 1.5 hours of it happening 10:06:09  for need of "evidence" 10:06:16  then good luck to you 10:06:23  Unfortunately I have no other option but to terminate this Chat session. If you continue to misuse the service, we will block you from accessing it. 10:06:23  Sky Gareth P has left this session! 10:06:23  The session has ended! Absolutely gobsmacked.....
Posted by GLifUlose

WP sky...

ACEGOONER

Yep its still not working for me. I might try ringing the priority club line.

SUPERSNEDD

Mine did exactly the same but I just downloaded it from the browser again and it works fine

GLifUlose

Confirmed working after reinstalling again

AriseNpro

In Response to Re: Sky download not working:

Confirmed working after reinstalling again
Posted by GLifUlose

 Its down for me too, tried downloading again from skypoker.com and the download won't work :S lol 

debdobs_67

I had to uninstall and then download from the browser again and it seem to be ok

Sky_Poker

Hi everyone,

We're still investigating this issue, it's seems to be intermittently affecting some users when they download/update the software.

If you uninstall/reinstall as suggested by people above then it should allow you to get back on the download, alternatively you can switch to the web version.

We'll let you know as soon as we have this completely resolved

Kind regards

Sky Poker

Sky_Poker

Hi Everyone,

Our technical team have confirmed that this should be resolved now.

If your download application had a problem and is not laoding then you will need to uninstall and reinstall it again from the website here


This could only affect customers who attempted a download or update between 8am and 12.20pm today.

If you are still having problems with the download client then please get in touch with customer care for assistance

Kind Regards

Sky Poker