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Live chat, rudeness?

cgoldiecgoldie Member Posts: 234
edited September 2011 in Community Suggestions
I'd like to add a suggestion for live chat to not end so rudely before resolutions are met.I have had to go on live chat 5-6 times for account issues and althought they are polite atleast half of the sessions have ended rudely without resolution and while I am in the middle of typing a response. I do understand their time is limited but ending the chat while I am in the middle of typing a response and no resolution has been met just seems rude.
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Comments

  • Sky_JordanSky_Jordan Member Posts: 734
    edited September 2011
    Hi cgoldie,

    This is one for customer care I am afraid. You could try calling them on the freephone number: 08000 724 777 to try and resolve this.

    Thanks,
    Jordan
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  • DazlerDazler Member Posts: 3,970
    edited September 2011
    i havnt had this happen to me before and sometimes you get a survey to fill in to see how you are with the service. Maybe you just got one of the bad ones.
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