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No bonus

bahhbahh Member Posts: 72
edited September 2011 in Community Help & Advice
Ok i've waited till 6pm and still not got my bonus, i think its taken my points from my account but i'm yet to recieve any money and everyone else has. Any ideas? i have typed POINTS in as the promotional code too.
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  • kb245kb245 Member Posts: 435
    edited September 2011
    In Response to No bonus:
    Ok i've waited till 6pm and still not got my bonus, i think its taken my points from my account but i'm yet to recieve any money and everyone else has. Any ideas? i have typed POINTS in as the promotional code too.
    Posted by bahh
    oh dear!! i think u shud av done that first:(((((
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  • bahhbahh Member Posts: 72
    edited September 2011
    i did it before i mean, i typed the code POINTS in last month when i joined skypoker
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  • kb245kb245 Member Posts: 435
    edited September 2011
    In Response to Re: No bonus:
    i did it before i mean, i typed the code POINTS in last month when i joined skypoker
    Posted by bahh
    ok.how many points did u get .poker  points in box on account page . not poker points at top of page .confusing i know .its a touchy subject.
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  • bahhbahh Member Posts: 72
    edited September 2011
    612, i joined skypoker the llast week of august or so, earned a cpl of hundred then typed in POINTS but i was assured i would still get a bonus this month.
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  • spornybolspornybol Member Posts: 8,212
    edited September 2011
    you would recieved £5 pounds strate into account if you got over 500pts between 250 and 499 then that would go onto bonus page
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  • bahhbahh Member Posts: 72
    edited September 2011
    i know but i aint recieved anything at all
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  • kb245kb245 Member Posts: 435
    edited September 2011
    In Response to Re: No bonus:
    i know but i aint recieved anything at all
    Posted by bahh
    cos u typed it in after im afraid u were prob. 200 points short . if u have a free bet token for entry into a freeroll for points up to 499 this will confirm it for you. u will defo. have one or the other.
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  • bahhbahh Member Posts: 72
    edited September 2011
    In Response to Re: No bonus:
    In Response to Re: No bonus : cos u typed it in after im afraid u were prob. 200 points short . if u have a free bet token for entry into a freeroll for points up to 499 this will confirm it for you. u will defo. have one or the other.
    Posted by kb245
    i dont even have the freeroll token, nothing at all
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  • AcidMan27AcidMan27 Member Posts: 3,752
    edited September 2011
    Yeah I would imagine it will start tracking your points after you've typed in POINTS. So if you made 200 of those 612 points before using the code it will only have counted 412.
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  • kb245kb245 Member Posts: 435
    edited September 2011
    In Response to Re: No bonus:
    In Response to Re: No bonus : i dont even have the freeroll token, nothing at all
    Posted by bahh
    in that case i would contact customer care. prepare for a long stand and a dumb asss answer.
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  • bahhbahh Member Posts: 72
    edited September 2011
    In Response to Re: No bonus:
    In Response to Re: No bonus : in that case i would contact customer care. prepare for a long stand and a dumb asss answer.
    Posted by kb245
    how do i contact them?
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  • kb245kb245 Member Posts: 435
    edited September 2011
    In Response to Re: No bonus:
    In Response to Re: No bonus : how do i contact them?
    Posted by bahh
    right at the top of the page click on help and support.
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