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cant log into lobby or my profile

razorkevrazorkev Member Posts: 1,364
edited October 2009 in Community Help & Advice
I cant log in to lobby or my profile this am i click and screen is blank + i have no my profile can any 1 help??
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  • razorkevrazorkev Member Posts: 1,364
    edited October 2009
    HI RICH

    I JUST PHONED CUTOMER CARE THEY SAID THE SITE IS DOWN TRY IN A HOUR??/ IM ON BUT NO LOBBY NO PROFILE NO BALANCE, OH AND SCUNTHORPE LOOK GOOD HEHEHE, I KNOW THATS NOT HELPED MY CAUSE.
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  • razorkevrazorkev Member Posts: 1,364
    edited October 2009
    please help, not showing my balance etc can only get community page HELP
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  • Sky_RichSky_Rich Member Posts: 3,837
    edited October 2009
    how is it now kev?

    there were a few changes to the site this morning that may have temporarily affected a few things. everything should be back up and running as it should now.

    let me know.

    Rich
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  • PILLOWMANPILLOWMAN Member Posts: 1,165
    edited October 2009
    hi rich , hope youre ok . Just to let you know there seem to be a few problems at the moment. I tried the new tiling of tables.that worked well , however i was unable to close 1 of the tables afterwards. I kept getting a pop up ,the only way to clear it was to login again.  Also just tried to enter a tournament and was unable to do so. Im calm and relaxed ,so no worries , just thought id let you know .
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  • Hale72Hale72 Member Posts: 1,000
    edited October 2009
    Site's fine mate, Playing as we speak.

    Customer services are definately giving you a bit of gravy there.

    I would say try the old switch off then on technique. But I would assume you've done that already.
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  • Grimstar30Grimstar30 Member Posts: 1,400
    edited October 2009
    I've got no balance and no lobby either... using google chrome.
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  • Sky_RichSky_Rich Member Posts: 3,837
    edited October 2009
    guys,

    try clearing your cookies and cache and restarting your browser. if this fails to work please bear with us and everything should be working again shortly.

    Rich
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  • xFALLENxxFALLENx Member Posts: 826
    edited October 2009
    ITS THE GREMLINS PLAYING AGAIN AND NO DOUBT THERE MALE!!!
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  • PILLOWMANPILLOWMAN Member Posts: 1,165
    edited October 2009
    Update . Managed to enter the tourney. 
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  • pod1pod1 Member Posts: 4,377
    edited October 2009
    razorkev you have been banned for being a very naughty bot!!!
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  • JAMIEPJAMIEP Member Posts: 218
    edited October 2009
    In Response to Re: cant log into lobby or my profile:
    I've got no balance and no lobby either... using google chrome.
    Posted by Grimstar30
    This^^  for me also.
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  • Sky_RichSky_Rich Member Posts: 3,837
    edited October 2009
    hey Jamiep,

    i will look into this one for you. in the meantime have you tried using either firefox or I.E.? both browsers will allow you to play on the tables without problems.

    hope that helps you out.

    Thanks,

    Rich
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  • JAMIEPJAMIEP Member Posts: 218
    edited October 2009
    In Response to Re: cant log into lobby or my profile:
    hey Jamiep, i will look into this one for you. in the meantime have you tried using either firefox or I.E.? both browsers will allow you to play on the tables without problems. hope that helps you out. Thanks, Rich
    Posted by Sky_Rich
    Cheers rich i have tried all of these in the past and personally google chrome runs the best for me whilst playing here fast n slick hardly any disconnections thats why i use it i guess i will use I.E until it is resolved.
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  • Sky_RichSky_Rich Member Posts: 3,837
    edited October 2009
    quick update for you guys.... i.e 6 and 7, fire fox and google chrome internet browsers are all compatible with our website so you should not be having any trouble.
    If you delete your temporary internet files and cookies you should be able to log on and play without any problems.

    if your still having issues just shout

    hope this helps

    Rich.
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