I will answer my own question, after seeing all of the complaints re Viva freeroll it explains why i was booted out of that and the BH I was doing quite well in.
The download client is terrible, I emailed support about it 3 weeks ago still no helpfull advice, I also struggled in the 100 point vegas tourney, I was getting timed out before me hole cards had even been dealt
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Good ol Sky!