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Customer Care

kaymackaymac Member Posts: 1,437
edited April 2012 in Poker Chat


These guys always get a hard time but I contacted them regarding the time last night when the site went down for a minute and they couldn't have been more helpful.

I was apologised to, had my buy in refunded and also was asked what tourney I would like frree entry to for my inconvenience. Naturally, I chanced my hand and asked to be put in the Easter Roller and was added there and then!!

He even told me that everyone that contacts them by noon today will get the same option!

Now, thats what I call customer care!!!! 
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Comments

  • bigal36903bigal36903 Member Posts: 1,011
    edited April 2012
    wow, this is fantastic.  i thought i would go onto chat and got nothing but politeness..


    after getting disconnected last night, i thought i would try this morning..

    i got my buy-in back and got free entry into the Thursday bh.
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  • ste1722ste1722 Member Posts: 299
    edited April 2012
    just spoke to them and im away next week so they said i could have any the week after fantastic service well done you
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  • EvilPinguEvilPingu Member Posts: 3,462
    edited April 2012
    Should've said VLV final :P 

    I was affected by this as well, was going to speak to them last night but too busy getting C4P up. In the longest queue ever waiting to speak to them now lol
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  • GREGHOGGGREGHOGG Member Posts: 7,155
    edited April 2012
    I was playing multiple tables and was kicked off.

    I am unhappy with the outcome from customer care, bearing in mind the things others have been offered. But i would have been happy, had i not heard about the things others were offered!

    I will not disclose my converstation with them but i will be contacting them again...

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  • EvilPinguEvilPingu Member Posts: 3,462
    edited April 2012
    Finally got to speak to someone from customer care, and...

    10:55:50 there were no problems on the site last night

    Hmm... RAISE!
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  • gracie24gracie24 Member Posts: 227
    edited April 2012
    I got on to them and had a refund and now I'm on a freeby to Vegas and have a night out with LML. What a service.
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  • GREGHOGGGREGHOGG Member Posts: 7,155
    edited April 2012
    LOL think ive been April fooled!!! (ur not regged for the roller :)

    wp Kaymac (and you naughty 51'ers!)

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  • EvilPinguEvilPingu Member Posts: 3,462
    edited April 2012
    Customer Care were about as much help as a chocolate teapot and unlike the OP, weren't particularly polite to me at all, want an hour of my life back plz. 

    Nh Kaymac, wp... Sigh.
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  • spornybolspornybol Member Posts: 8,212
    edited April 2012
    c/care asked me how could they help and i replied, take my wife they said they`d get back to me, this was 3 weeks ago ?
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  • samantha25samantha25 Member Posts: 1,445
    edited April 2012
    Quality!!
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  • scouse_redscouse_red Member Posts: 5,968
    edited April 2012
    In Response to Re: Customer Care:
    LOL think ive been April fooled!!! (ur not regged for the roller :) wp Kaymac (and you naughty 51'ers!)
    Posted by GREGHOGG
      

    Great stuff
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  • Sky_PokerSky_Poker Member Posts: 2,715
    edited April 2012
    Just so that some people do not take this seriously (which some will!) - we're closing this.

    Nice April fool.
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