Shaun Some advice and opinion. 1) Everyone got lagged or kicked today at just after 1.15pm I think. Happy hour is proving to be more popular than expected I think. I'm sure the techs are on to this one. If I get any news I'll let you know. 2) SkyPoker do not have a dedicated customer care team. The people on live chat at least cover the whole Sky Betting and Gaming umbrella. I personally think that they cover even more than this but there is nothing official to say this and it is my own summation only. Write up all you have put here and any logs you have from the live chat and put it in a letter to the head bods. Detail time and date of the phone call (did they tell you they are all recorded?), and put it all across. Personally I would do this in letter and email form (and put on both I was doing the other). Sadly you cannot get any remedy on the forum as the Customer Care team do not monitor this. I doubt all of the team know of the forum's existence. You can find the address to write to to make a complaint quite easily on this site. Good luck, and if it all happened as you said I hope you get a result. Posted by TommyD
Thanks again for the reply TommyD. It isn't the fact that I was kicked that annoyed me it was the instant assumption by them that it was my PC. Then to have the duty manager call me a liar and tell me they had no problems today and to tell me he would consider cancelling my account was out of order. I know that Sky poker don't have a dedicated Customer Service team, but that is no excuse for them employing a company to do it who treat their customers like dirt. With regards to the underlined part, It definitely did happen as I said. Best wishes. Shaun the Villa fan in Bham
Comments
With regards to the underlined part, It definitely did happen as I said.
Best wishes. Shaun the Villa fan in Bham
Sorry to hear you are not happy Shaun.
Please be assured we are looking into this and will contact you personally.
Thanks
Sky Poker