Obviously an admin thing. You'll get your ipad. Just a pain in the aris to keep telling them what they should already know (I would presume you gave them correct details of the tourney).
inbetweentime the ipad2 has become ipad3. Posted by aussie09
• iPads will be 16gb wifi (they will be either an iPad2 or iPad3 depending on availability) and will be supplied with a UK electrical plug adapters only.
I've checked on the lists and as far as I can see you only won an entry into the prize draw. However I have forwarded your details to the person that deals with this promotion. We'll get back to you as soon as we hear from them.
Please be aware that this does not mean that you have won the IPad. This is just to confirm the result either way.
Apologies for any inconvenience caused.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
I am not being funny but if this is correct then the whole thing is not on
well cut and paste all of this reply as follows Hi Stephen, Thanks for your email. I've checked on the lists and as far as I can see you only won an entry into the prize draw. However I have forwarded your details to the person that deals with this promotion. We'll get back to you as soon as we hear from them. Please be aware that this does not mean that you have won the IPad. This is just to confirm the result either way. Apologies for any inconvenience caused. If you have any further queries please do not hesitate to contact us. Kind Regards, I am not being funny but if this is correct then the whole thing is not on Posted by BOYDID
In Response to Re: IPAD FREEROLL - let down by sky : Why? I didn't promise Boydid an ipad. I think the prizedraw response was an honest error, there are tons of ipad giveaways across Sky at the moment, plenty on SkyPoker as well. If I was you I would contact live chat now looking for a delivery date and if they can't give me a date then I'd want a reason why. I would also make sure that I copied and pasted the whole chat log into a word document to put in a follow up email if I felt it was necessary. If they pass responsibility (which may very well be the correct thing for them to do) I would be looking for contact name, contact telephone number, hours to call and contact email. Essentially I wouldn't get off live chat until I had the correct routes to progress. Personally I think it's an innocent oversight and that we shouldn't all get into a lather about it at this stage. I hope you get your ipad soon, they rock. And if you ever beat my Temple Run score I regret giving you advice Posted by TommyD
Guys there has clearly been some mix up here and you can rest 100% assured that this will be resolved asap, fairly and properly. The person giving the reply was just probably being careful so as not to promise something they had not been checked first.
There's no way we wouldn't give a prize to someone who is entitled to it.
We will look into this first thing in the morning and follow-up accordingly.
Four of the five winners have had their iPads dispatched (and are probably enjoying them now!). The final winner had been contacted several times via email, phone and PM but had not replied. The iPad has been sitting waiting for the winner to confirm delivery details.
As mentioned before, the customer adviser who spoke to the customer was just making sure they weren't promising something to someone who they weren't sure had won.
All those sceptics can rest assured that we weren't trying to do anything amiss, far from it. Anyway, a shiny new iPad will be winging it's way once the delivery details have been agreed.
Comments
TommyD has obv been given your Ipad! Case solved.
i think it probably is an innocent admin thing. i have cut and paste this thread to customer care, so hopefully it will getsorted.
inbetweentime the ipad2 has become ipad3.
Hi Stephen,
Thanks for your email.
I've checked on the lists and as far as I can see you only won an entry into the prize draw. However I have forwarded your details to the person that deals with this promotion. We'll get back to you as soon as we hear from them.
Please be aware that this does not mean that you have won the IPad. This is just to confirm the result either way.
Apologies for any inconvenience caused.
If you have any further queries please do not hesitate to contact us.
I am not being funny but if this is correct then the whole thing is not on
Guys there has clearly been some mix up here and you can rest 100% assured that this will be resolved asap, fairly and properly. The person giving the reply was just probably being careful so as not to promise something they had not been checked first.
There's no way we wouldn't give a prize to someone who is entitled to it.
We will look into this first thing in the morning and follow-up accordingly.
Thanks
Sky Poker
OK as promised, we looked into this.
Four of the five winners have had their iPads dispatched (and are probably enjoying them now!). The final winner had been contacted several times via email, phone and PM but had not replied. The iPad has been sitting waiting for the winner to confirm delivery details.
As mentioned before, the customer adviser who spoke to the customer was just making sure they weren't promising something to someone who they weren't sure had won.
All those sceptics can rest assured that we weren't trying to do anything amiss, far from it. Anyway, a shiny new iPad will be winging it's way once the delivery details have been agreed.
Thanks
Sky Poker