Can anyone point me in the direction of..

Pipunch

The thread about the software? IE When is it actually being released?

EvilPingu

Here:

https://www.skypoker.com/secure/poker/sky_lobby?action=show_static&page=poker_community_forums&plckForumPage=ForumDiscussion&plckDiscussionId=Cat%3A57795ac2-1793-4377-b4cf-e124b0f555f4Forum%3Adf77f82c-151f-4bea-aae1-fb423dcae1faDiscussion%3A26ed6c63-5df4-46cc-9b6f-1facae00cd31&plckCurrentPage=0

(Yes, everything is a million years behind schedule atm, and antes aren't even on the list)

Pipunch

Cheers. After spending most of yesterday with unplayable tables due to lagging and software timing out, it finally just magically started working again at about 10pm.

Today it's nowhere near as bad as it was yesterday but it's gone back to being really jerky.

Sky will deny it's them, but it definitely is, i'm just wondering whether to go play at Betfair permanently until they sort their ridiculously shoddy software out!

EvilPingu

In Response to Re: Can anyone point me in the direction of..:

Cheers. After spending most of yesterday with unplayable tables due to lagging and software timing out, it finally just magically started working again at about 10pm. Today it's nowhere near as bad as it was yesterday but it's gone back to being really jerky. Sky will deny it's them, but it definitely is, i'm just wondering whether to go play at Betfair permanently until they sort their ridiculously shoddy software out!
Posted by Pipunch

I haven't had any problems and I'm delighted when I'm playing a DYM and half of the table have red time bars, but having said that, it must suck for anyone affected by it. 

There's so many people experiencing problems which they have posted on the forums that you have to wonder what really is going on. Sky seem to be refusing to take any responsibility for what is happening with people's connections, and people are denying that it's their problem. Until Sky and/or the customer accepts responsibility for the problems, then nobody is going to get anywhere. Sky saying it's your fault and you saying it's Sky's fault achieves nothing for either party.

If I'm honest, I think that the connection issues have become a far bigger issue than they needed to, firstly because of Customer Care's responses, and secondly because every thread on here regarding the matter has been snap locked by Sky. 

Even if the problems are on the user's end as Sky say they are (Hmm...), then I think Sky need to have a look at themselves in the mirror for the way they've handled the matter on the community - it is their forum and they can do what they want with it, but at the same time, locking every single thread that mentions the problems looks a lot like they're trying to sweep the connection issues under the carpet, and even if that's not their intention, it just creates further suspicion and more people saying "Hang on a minute, something's not right here". If it is something wrong on our end, then people should be allowed, and infact, encouraged to discuss these things IMO, as it'll potentially help people to find a solution to the ongoing problems. Sky saying it's your fault then locking threads when you try to discuss the problem with other forum users makes no sense whatsoever to me.

Also, Customer Care's role in this - They seem to be saying that "Nobody else is having any problems" from what I've seen. This is misleading, it's obvious that people are having problems. Even if it's not Sky's fault, it's a lie to say nobody else is having any problems.

Sky will probably lock any threads discussing the connection issues as they have done previously, this one likely included, so if you want to discuss the connection issues with other people (without the thread getting locked every 2 seconds), your best bet is to go to the "Forum DTD" Facebook page, which the majority of forum regulars are members of, or have "Liked". If you've not joined already, just search "Forum DTD", it'll be pretty easy to find.

FlyingDagg

There was a thread started by J3ono saying he had connection problems on which quite a few others reported problems too. As soon as J3ono posted again saying his problem seemed to be resolved Sky promptly closed the thread thereby ignoring the other posters and acting if everything was O.K.!

Pipunch

I agree completely. It's just so frustrating, because this is my favourite site - i don't want to go and play on another site full time.

Now even if the problem is on my side i'd appreciate more than a 'well no one else is having the issue' and maybe get some help from them to resolve the problem at my end. They have technical experts at Sky who make the software, surely one of them can suggest a solution. As it stands i've been waiting over a day for a response from Sky. The problem isn't with me though, i can't see how it can be, as it magically sorts itself out. I'm not getting the issue when playing on a windows machine, but i think there must be some issue with connecting an Apple product with their system or something to do with the way their software is running on it.

A bit of help would be good. I also don't like the way Sky locked a thread where multiple people were merely discussing the problem - that one place could have helped by people posting possible remedies etc instead of having to start a new thread to say that they'd solved it.

FlyingDagg

In Response to Re: Can anyone point me in the direction of..:

I agree completely. It's just so frustrating, because this is my favourite site - i don't want to go and play on another site full time. Now even if the problem is on my side i'd appreciate more than a 'well no one else is having the issue' and maybe get some help from them to resolve the problem at my end. They have technical experts at Sky who make the software, surely one of them can suggest a solution. As it stands i've been waiting over a day for a response from Sky. The problem isn't with me though, i can't see how it can be, as it magically sorts itself out. I'm not getting the issue when playing on a windows machine, but i think there must be some issue with connecting an Apple product with their system or something to do with the way their software is running on it. A bit of help would be good. I also don't like the way Sky locked a thread where multiple people were merely discussing the problem - that one place could have helped by people posting possible remedies etc instead of having to start a new thread to say that they'd solved it.
Posted by Pipunch

Although I have had just the odd logging in problem and no disconnects I have been thinking along the same lines that it could be the Sky software ,especially since the last update, could somehow be incompatible with another programme that is commonly installed on some computers ( not necessarily Apple) causing the Sky programme to crash. 3 or 4 years ago Microsoft brought out an update for Windows that when installed caused Tiger Woods golf to continuously crash. I can't help thinking this is something similar.

EvilPingu

In Response to Re: Can anyone point me in the direction of..:

In Response to Re: Can anyone point me in the direction of.. : Although I have had just the odd logging in problem and no disconnects I have been thinking along the same lines that it could be the Sky software ,especially since the last update, could somehow be incompatible with another programme that is commonly installed on some computers ( not necessarily Apple) causing the Sky programme to crash. 3 or 4 years ago Microsoft brought out an update for Windows that when installed caused Tiger Woods golf to continuously crash. I can't help thinking this is something similar.
Posted by FlyingDagg

That makes a lot of sense, and also explain why Sky keep saying it's not their fault.

VespaPX

In Response to Re: Can anyone point me in the direction of..:

In Response to Re: Can anyone point me in the direction of.. : Although I have had just the odd logging in problem and no disconnects I have been thinking along the same lines that it could be the Sky software ,especially since the last update, could somehow be incompatible with another programme that is commonly installed on some computers ( not necessarily Apple) causing the Sky programme to crash. 3 or 4 years ago Microsoft brought out an update for Windows that when installed caused Tiger Woods golf to continuously crash. I can't help thinking this is something similar.
Posted by FlyingDagg

I think the infamous Tiger Woods crash had to do with something else!! :-)

Pipunch

Just pressed min raise and it raised me up to £1.50 at 4NL.

Site is a joke.

donkeyplop

In Response to Re: Can anyone point me in the direction of..:

Just pressed min raise and it raised me up to £1.50 at 4NL. Site is a joke.
Posted by Pipunch

As much as I love apple ( I have an I phone and I pad) are you sure it's  not the fact you are playing on a mac that you are getting these issues? 

Pipunch

My mac's been fine since last November.

Lambert180

In Response to Re: Can anyone point me in the direction of..:

I agree completely. It's just so frustrating, because this is my favourite site - i don't want to go and play on another site full time. Now even if the problem is on my side i'd appreciate more than a 'well no one else is having the issue' and maybe get some help from them to resolve the problem at my end. They have technical experts at Sky who make the software, surely one of them can suggest a solution. As it stands i've been waiting over a day for a response from Sky. The problem isn't with me though, i can't see how it can be, as it magically sorts itself out. I'm not getting the issue when playing on a windows machine, but i think there must be some issue with connecting an Apple product with their system or something to do with the way their software is running on it. A bit of help would be good. I also don't like the way Sky locked a thread where multiple people were merely discussing the problem - that one place could have helped by people posting possible remedies etc instead of having to start a new thread to say that they'd solved it.
Posted by Pipunch

I think the problem is, that people aren't really posting help or remedies, people are using it as a place to just moan about 'how terrible Sky are', which serves no purpose and just goes round in circles.

People should discuss (similar to what I did on the Forum DTD on FB) the different variables involved, for instance is this only happening to people on AOL, Sky, Virgin, BT, whatever, is it only happening to people with windows 7, or people with macs or laptops, is it the download or the browser or both, etc etc

FWIW, I get my broadband from AOL, have a laptop with Windows 7 and only ever play on the download and I've never had a problem playing any format of the game, anything between 1 table and 6 tables.

Pipunch

In Response to Re: Can anyone point me in the direction of..:

In Response to Re: Can anyone point me in the direction of.. : I think the problem is, that people aren't really posting help or remedies, people are using it as a place to just moan about 'how terrible Sky are', which serves no purpose and just goes round in circles. People should discuss (similar to what I did on the Forum DTD on FB) the different variables involved, for instance is this only happening to people on AOL, Sky, Virgin, BT, whatever, is it only happening to people with windows 7, or people with macs or laptops, is it the download or the browser or both, etc etc FWIW, I get my broadband from AOL, have a laptop with Windows 7 and only ever play on the download and I've never had a problem playing any format of the game, anything between 1 table and 6 tables.
Posted by Lambert180

....that's what was beginning to be discussed on the thread when the original poster replied saying he'd fixed it and the thread was closed.

Sky insta close anything that even resembles a grumble about the service they provide. This is not on, as this is the only place i can vent my frustration. Talking to live chat was pointless, as it was actually me advising him on where his advice was wrong, and email people haven't bothered getting back to me.

This isn't on. I was even lied to via live chat. He told me that they hadn't had one other report of this problem (oh, that's ok then) yet 30 minutes earlier there was another post on the forum from someone with the exact same problem who'd had his tourny buy-ins refunded.

Outright lies and then Hitler-esque rule over posts which grumble about this is just ridiculous.

Sky would be all over finding out the fault if it affected enough people to make their rake collection suffer a big hit. You know it, i know it.

BorinLoner

In Response to Re: Can anyone point me in the direction of..:

In Response to Re: Can anyone point me in the direction of.. : ....that's what was beginning to be discussed on the thread when the original poster replied saying he'd fixed it and the thread was closed. Sky insta close anything that even resembles a grumble about the service they provide. This is not on, as this is the only place i can vent my frustration. Talking to live chat was pointless, as it was actually me advising him on where his advice was wrong, and email people haven't bothered getting back to me. This isn't on. I was even lied to via live chat. He told me that they hadn't had one other report of this problem (oh, that's ok then) yet 30 minutes earlier there was another post on the forum from someone with the exact same problem who'd had his tourny buy-ins refunded. Outright lies and then Hitler-esque rule over posts which grumble about this is just ridiculous. Sky would be all over finding out the fault if it affected enough people to make their rake collection suffer a big hit. You know it, i know it.
Posted by Pipunch

Godwin's Law.

Lambert180

In Response to Re: Can anyone point me in the direction of..:

In Response to Re: Can anyone point me in the direction of.. : Godwin's Law.
Posted by BorinLoner

+1

Exactly what I was thinking, but couldn't be bothered posting it lol.

donkeyplop

Im running windows 7 on bt broadband on a 2 month old laptop.

The only issue I have is it takes 3 or 4 goes at starting the download.

wayne1958

well did email c.s regarding logging on and  connection  probs ,nothing yet. but last day or so not bad rearly, but dred loading 3 tables up then boom...but need 150 cfp. for next leval so give it a go... must agree with posts regarding locked posts by sky.bad form. i run win7-bt net.on a high spec desktop.no prob with anything ex sky.hope thay do sort it as i dont want to move ,think ill stick me head in a bucket of sand and hope it go,s away,lol....

DOOOOG

 I'm using Sky on Linux a solid reliable operating system and almost never have a problem unless my internet connection goes completely.

 I work in IT supporting a large commercial website(not Sky), and as people have said there are a lot of variables involved in performance and connection issues.

Everything from the local machine to the full path the data has to travel from the server to the client. There's a lot that can go wrong not all of which is under Sky's control.