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Last nights issues on Sky Poker

Sky_PokerSky_Poker Member Posts: 2,715
edited July 2012 in Poker Chat

Posted again for those that did not see it before:



Hi everyone.

Again, our sincere apologies for this and for the 'radio silence' whilst we sorted it.

Obviously we wanted to resolve it as best as possible and as quickly as possible (this has largely been done now). The reason for not giving more information on here was that (a) it was important to focus on fixing it first and (b) we'd just be saying 'were working on it'. The issue has been identified and cleared now.

One of our priorities was to sort the high volume mini and main events so that they were voided and people got refunds automatically. I'm sure you'd agree that this is preferable to them running an hour or two late and having then to pick up the pieces for the close to 1,000 runners in these events afterwards.

We still have to do some tidying up to do overnight and in the morning, so please give us a little time to do this. We understand peoples frustration and will be doing everything to make sure nobody lost out. In fact, we will do more than that too (watch this space). If by later tomorrow you feel you have not had a happy resolution, or you think we've missed something, do get in touch then.

Again, our sincere apologies. Thankfully, these things are very rare and we'll be doing our upmost to prevent it happening again.

Thank you for your patience and understanding

Sky Poker
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Comments

  • DagnamitDagnamit Member Posts: 299
    edited July 2012
    Is it cake?
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  • Sky_PokerSky_Poker Member Posts: 2,715
    edited July 2012
    In Response to Re: Tonight's issues on Sky Poker:
    Is it cake?
    Posted by Dagnamit
    LOL - thanks for seeing the lighter side!

    That could be tricky!
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  • PUCPOUNDPUCPOUND Member Posts: 397
    edited July 2012
    Isn't this the date the sky channel changes as well ? 
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  • brodisbrodis Member Posts: 5
    edited July 2012
    Heard it all before SKY.Its happening too often.Place a bet on a horse race then cant watch it as promised.Spend time and cash on qualifying for a tourney only to find its not on tonight its been moved to tomorrow night when some of us are working.All us loyal customers lose out yet again.We are just a number.NO REAL LOYALTY TO CUSTOMERS AGAIN.THANKS SKY?
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  • Sky_PokerSky_Poker Member Posts: 2,715
    edited July 2012
    In Response to Re: Tonight's issues on Sky Poker:
    Heard it all before SKY.Its happening too often.Place a bet on a horse race then cant watch it as promised.Spend time and cash on qualifying for a tourney only to find its not on tonight its been moved to tomorrow night when some of us are working.All us loyal customers lose out yet again.We are just a number.NO REAL LOYALTY TO CUSTOMERS AGAIN.THANKS SKY?
    Posted by brodis

    Sorry if you feel this way, we genuinely do care.
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  • cyraxiscyraxis Member Posts: 19
    edited July 2012
    What actually happened?
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  • davetreedavetree Member Posts: 104
    edited July 2012
    These things happen, im sure the people at sky had a worse night than us (but kiss) i want a large slice of that cake!
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  • mewillowsmewillows Member Posts: 406
    edited July 2012
    cant please everyone sky.

    Keep up the good work.
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  • Sky_PokerSky_Poker Member Posts: 2,715
    edited July 2012
    In Response to Re: Tonight's issues on Sky Poker:
    These things happen, im sure the people at sky had a worse night than us (but kiss) i want a large slice of that cake!
    Posted by davetree
    LOL thanks davetree, this cake thing will roll and roll now! (no pun intended!!!)
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  • Sky_PokerSky_Poker Member Posts: 2,715
    edited July 2012
    In Response to Re: Tonight's issues on Sky Poker:
    cant please everyone sky. Keep up the good work.
    Posted by mewillows
    Thanks Jamie
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  • GREGHOGGGREGHOGG Member Posts: 7,155
    edited July 2012

    did someone mention cake? mmmmm

    fwiw, i took a night off from the tables tonight... genius decision imo... although i guess that means i get no cake :(

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  • dubmasterdubmaster Member Posts: 897
    edited July 2012
    we prefer cheese cake in team 51!!!!!!!!!!!!!!!
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  • SolarCarroSolarCarro Member Posts: 2,273
    edited July 2012
    I was regged for the mini and i always donk off in that so fanks for saving me 3.30 Sky

    Now where's that cake?
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  • Giant811Giant811 Member Posts: 613
    edited July 2012
    The cake is a lie!
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  • OopnorthOopnorth Member Posts: 157
    edited July 2012
    Met up with a guy called Spornybol at the table and he said he doesnt eat cake but humble pie would be nice...  No idea what he means myself as im fat enough without having any such calorie laden snacks...
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  • SlykllistSlykllist Member Posts: 2,888
    edited July 2012
    Thanks for the update, if a little delayed.

    If it's cake, can it be chocolate cake please?
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  • lozgolozgo Member Posts: 1,124
    edited July 2012
    yes yes, choccy fudge cake pleeeeeeeeeeeeeeeze
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  • dtm75dtm75 Member Posts: 263
    edited July 2012
    Agree it's a priority to get the problem fixed. Nearly everyone who was chatting in the chat box had the same annoyance though, took forum moans to invoke a response. The ticker/chat box should have been used to say "we have a problem", "if there's no fix by 9pm, we will probably cancel the ME"? Even fairly generic updates are appreciated IMHO. These things happen. A bit cheesed off as I chose to play main and mini over live playing last night.  Hope the mop up operation goes smoothly
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  • profman15profman15 Member Posts: 1,808
    edited July 2012
    Cheers Sky...no one died so let's just give it a smile and say

    "c'est la vie" (whatever that means!)
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  • Sky_PokerSky_Poker Member Posts: 2,715
    edited July 2012


    Hi everyone - please see here for what we've done to say sorry.

    Thanks for all the comments.

    Sky Poker
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