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Having to sign up additionally to receive cash for points

MagicMernMagicMern Member Posts: 34
edited July 2012 in Poker Chat
I wonder if anyone else has had the same experience as me...

I signed up to Skypoker about a month ago. There was no welcome bonus (rare) but i joined anyway.

I played many games in June and whilst doing so a bright pink bar on the right hand side of the lobby was showing me how much "money" i was "earning" for "Cash for Points". However, come friday 6th July instead of having a nice £50 bonus, i am told by a member of staff that i had to sign up additionally for this special promotion?!?! - WTF Skypoker?! - You are the only site I know of that you have to sign up aditionally for to receive rakeback.

I feel cheated of £50. It is not the money, it is the principle. This is simply ridiculous - if i am not part of the promotion then why have a feature in the lobby which shows how much "money i have earnt" - when infact I haven't at all?!

Has anyone else had the same experience? - Perhaps I am being stupid but i think there may be more people out there.

Cheers
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Comments

  • 12671267 Member Posts: 936
    edited July 2012
    That is ridiculous that the bar still shows you will recieve £50 at the end of the month, if infact you wont.

    Send them an email, i'm sure they will pay you the money, it would be stupid for them to lose yet another customer to a rival site.
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  • Lambert180Lambert180 Member Posts: 12,197
    edited July 2012
    It does seem a bit silly having to opt-in for it (who wouldn't?!) and it's been so long since I joined Sky I don't know if you get any messages when you sign up that would tell you to sign up for it or not, but yeah not great.

    Especially with the Widget counting up your C4P, surely the Widget shouldn't count up the points if you're not in the promotion, although that's probably quite hard for Sky to set up.

    I'd like to think Sky would give you the £50 as a 'good will gesture'
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  • D_LegendD_Legend Member Posts: 335
    edited July 2012
    yeh that pretty brutal BUT i do remmber when i signed up they said to enter point to get rake back which at the time i tought was normal as i joined from full tilt where u had to the same thing but yeh u should email them because the bar is just a p take. plus u must of played alot to get 50pound c4p's they should really give u a good will juster but they not really inclineded to as they will prob tell u i said it in the terms and condit.

    but gl i hope u get the c4p's
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  • MagicMernMagicMern Member Posts: 34
    edited July 2012
    Thank you for your feedback guys - do support ever read the forums? Added to the fact that there is no welcome bonus/first deposit bonus I am not a very happy man right now!!
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  • 12671267 Member Posts: 936
    edited July 2012
    Are you the same magicmern , as magic merny who crushes 888 ?   If so , please go play elsewhere :P
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  • 12671267 Member Posts: 936
    edited July 2012

    Plus, Yes, support will read the forums, and one of the Sky 'team'  may offer you a solution if/when they see this.

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  • EvilPinguEvilPingu Member Posts: 3,462
    edited July 2012
    If you've got £50 C4P, that means you've earned around 3.5k C4P last month, and therefore, raked £350. Surely I'd be in Sky's best interests to give you that £50 to make sure they don't lose £350/month, if not more?
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  • WHOAMI196WHOAMI196 Member Posts: 1,170
    edited July 2012
    its a bit silly that you have to manually input "points" in the promotion section to get it going :S
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  • devonfish5devonfish5 Member Posts: 4,291
    edited July 2012
    hi m8,
    same thing happened 2me when i first joined.
    i didn,t know i had 2 sisn up for c4p either so i never received 1st months bonus
    i felt cheated
    dev
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  • MagicMernMagicMern Member Posts: 34
    edited July 2012
    In Response to Re: Having to sign up additionally to receive cash for points:
    hi m8, same thing happened 2me when i first joined. i didn,t know i had 2 sisn up for c4p either so i never received 1st months bonus i felt cheated dev
    Posted by devonfish5
    Well the good news is that they have seen sense and given them to me in the end - thanks for all your help guys
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  • DagnamitDagnamit Member Posts: 299
    edited July 2012
    In Response to Re: Having to sign up additionally to receive cash for points:
    In Response to Re: Having to sign up additionally to receive cash for points : Well the good news is that they have seen sense and given them to me in the end - thanks for all your help guys
    Posted by MagicMern
    Fantastic news.  Enjoy your new found wealth.
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  • devonfish5devonfish5 Member Posts: 4,291
    edited July 2012
    In Response to Re: Having to sign up additionally to receive cash for points:
    In Response to Re: Having to sign up additionally to receive cash for points : Well the good news is that they have seen sense and given them to me in the end - thanks for all your help guys
    Posted by MagicMern
    glad you have been given what you earnt.

    wonder if i will receive the £15 that i never got??????

    won,t hold my breath,even though i too made a complaint!!!

    dev
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  • GlenelgGlenelg Member Posts: 6,627
    edited July 2012
    In Response to Having to sign up additionally to receive cash for points:
    I wonder if anyone else has had the same experience as me... I signed up to Skypoker about a month ago. There was no welcome bonus (rare) but i joined anyway. 
    Posted by MagicMern

    Hi Magic,
    Have you had a look under "My Account" "Free Bets" "Offers Ready to Use"?  The welcome bonus, I think. comes (or at least it did) in the form of free tourney entry "tickets" which you can use to enter a tourney to the value of each ticket. Also, there is 2 x freeroll tourneys for new-players. They run every Tuesday nite. I've just had a look in lobby and there is one tonight @ 19:30 with a £2,500 guarantee!  
    GL
    pad

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