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Cash for points???? not adding to my tab

macapacamacapaca Member Posts: 658
edited August 2012 in Poker Chat
Tonight i have donked out of the main, mini and roler, played several dyms and a bit of cash but no points have added to my account, has this happened to anybody else? what is the solution please?
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  • Lambert180Lambert180 Member Posts: 12,197
    edited August 2012
    I've heard Devonfish saying on his diary that this has been happening to him. Definitely contact Customer Care to tell them abuot it because they know the problem exists, and I'm sure you'll get your points if you speak to them. Not long to go before the end of the month too so get it done.
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  • Sky_PokerSky_Poker Member Posts: 2,715
    edited August 2012

    We'll look into this and make sure if there's a problem, it's sorted.

    We'll update in the morning.

    Thanks
    Sky Poker
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  • DeaDFl0PDeaDFl0P Member Posts: 62
    edited August 2012
    I've noticed the same thing, especially yesterday. I believe I am owed several C4P from several DYM games I played yesterday. Trouble is I didn't take note of the number of points I started the day with, and some of the games I did get points.
    Short of going through a whole months account history and adding up all the points is there a way to be sure the amount I have is correct or not?
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  • bearlytherbearlyther Member Posts: 1,757
    edited August 2012
    Yes same with me no points were added from the £110 sky roller tonight i dont know if the £33bounty hunter was added but definately not the sky roller.  I have been keeping track of this closely as im currentely on 19207 points and im looking to get to 20k by tomorrow night.
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  • GollygoshGollygosh Member Posts: 123
    edited August 2012
    i too was watching carefully as i was nearing the thousand mark and i was missing some games also.

    how often does this happen when i am not paying attention?

    onwards and upwards :-)
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  • belsibubbelsibub Member Posts: 2,527
    edited August 2012
    bump
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  • devonfish5devonfish5 Member Posts: 4,291
    edited August 2012
    i keep a daily record of my c4p & they are well short 4 sure well over 100 pts 4 me
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  • devonfish5devonfish5 Member Posts: 4,291
    edited August 2012
    still waiting for sky up-date
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  • CHILLIECHILLIE Member Posts: 432
    edited August 2012
    we trust in this widget but now u cant how many points have been missed off without anyone noticing it,just played a 16.50 dym did the widget move no.
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  • Sky_PokerSky_Poker Member Posts: 2,715
    edited August 2012
    Hi all

    This has been fixed and updated now, your points should show correctly.

    If you have any further queries, please contact customer care.

    Thank you.
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  • DeaDFl0PDeaDFl0P Member Posts: 62
    edited August 2012
    Great thanks for the update, I can confirm my points now look to be what I would expect.

    :-)
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  • bearlytherbearlyther Member Posts: 1,757
    edited August 2012
    Not updated on my account as yet.
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  • devonfish5devonfish5 Member Posts: 4,291
    edited August 2012
    thank you sky
    points now added
    dev
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