I am using Chrome and I face problems while watching the stream for a week now. Actually it makes the livestream impossible to watch. Sounds is lagging every 3-5 seconds and makes things really annoying and I end up closing the window and not watching the show.
I don't know if its relevant to the online issue but every so often when I am watching repeats on 861, the TV picture flickers followed by a slight pause, only lasts a second or two but it is noticeable. This only happens when I am watching 861 so I don't believe its anything to do with my Sky+ box, which was replaced last year.
Interesting , I had issue today. The desktop woudn't load so I went to streaming . I used Google Chrome and entered a tourney. The game started and was playing except I couldn't see it. I could hear it but there was no visible table. I switched to i.e. and all was fine. Very strange !
u're experiencing (sound cutting out, picture freezing, etc): The internet browser you're using (and version number if possible): The time of day you noticed it: Any extra information you think might help would be appreciated - I am thinking predominantly how old your machine is and your internet service provider could help those responsible investigate. Please add your information using the above categories and please keep it constructive - we want to get this cleared up as soon as possible so the more information we can have the better. Thanks all and once again apologies for the inconvenience. Dave Posted by Sky_Dave
Tried to watch the UKOPS show on the computer and experienced the same issue with the sound, so as I wasn't playing for the first hour I tried watching the live show on my TV and experienced the picture jumping and "lip sync" problems there as well. Sure hope they get to the bottom of these problems soon.
First of all, apologies for those of you still experiencing issues with the stream. We have been on to the providers and sent across your feedback and they now have a team of engineers working on the issue. It appears that the problem stems from the way the video is compressed and how Chrome handles that compression.
We obviously wanted to have it sorted ahead of UKOPS, so we are disappointed it is still an issue for some of you. We will continue to chase this and it is a priority issue for the providers, so please bear with us.
Best of luck to those of you who take part in UKOPS and I'll post again when we have more news re: the stream.
OK, there has been some progress we believe*, so it would be great if you can let us know if you experience any issues tonight. The solution which has been implemented works for the provider but the real acid test will come when various users from various locations on various machines all experience it. We're hopeful it solves the problem, but if it doesn't please let us know the issues you come across and the severity and we'll go back to the drawing board.
Thanks again for your patience and hopefully you'll enjoy the show tonight!
I watched pretty much the whole show on the live feed last night with no problems at all, for me I would say it was a noticable difference in quality of the feed.
The only noticiable visual difference was that when the feed opened it was much bigger than it used to be so I had to resize it so I could fit it on my screen with the tables I was playing. Now if you can just make it so I can do that with the tables too..............
Great to hear. Once again, apologies for the issues you guys were having. It was a weird one in that we couldn't see it at this end due to the nature of the problem (it was only AFTER it left our suppliers end that the problem occurred), so it goes to show you how useful Community feedback can be
Comments
tonight is the same as sunday and tuesday.
+1 to greekway
regards Alan
win7 64 bit
on DL
defualt browser I.E.9 but also firefox and chrome.
Sound breaking up constantly. Windows Vista 32 bit IE 11
I had issue today. The desktop woudn't load so I went to streaming . I used Google Chrome and entered a tourney. The game started and was playing except I couldn't see it. I could hear it but there was no visible table. I switched to i.e. and all was fine. Very strange !
u're experiencing (sound cutting out, picture freezing, etc): The internet browser you're using (and version number if possible): The time of day you noticed it: Any extra information you think might help would be appreciated - I am thinking predominantly how old your machine is and your internet service provider could help those responsible investigate. Please add your information using the above categories and please keep it constructive - we want to get this cleared up as soon as possible so the more information we can have the better. Thanks all and once again apologies for the inconvenience. Dave
Posted by Sky_Dave
The only noticiable visual difference was that when the feed opened it was much bigger than it used to be so I had to resize it so I could fit it on my screen with the tables I was playing. Now if you can just make it so I can do that with the tables too..............