I suggest you get on the line to customer care, explain what happened and see what they want to do for you. Perhaps get in touch with Tikay, too. Bearing in mind he's not just a Sky Poker employee but chairman (or something like that) of APAT, he'll do what he can to help you out.
If I were you, I'd also post what you've been offered on this forum thread. There are plenty of reliable people who'll be able to tell you what they'd expect from the site if they'd found themselves in that situation. You ought to receive some sort of compensation for this and you want to know that it's fair.
I'm sure Sky will want to reach a satisfactory settlement with you.
Thats pretty sick for that to happen to you at the final table of ukops expected you to go on and win it after you busted me with jj against my ak in the chip leader pot.
I think I have an idea as to what the problem was, wish id seen this earlier. This often happens to me when I logged in on the browser and the dowload. Although the table does not pop up via the brower it will pop up on the download and come up with the error message sayng that I already have it open. All I do then is log out of the browser and the table fires up again perfectly fine. Seems like this is maybe the problem.
well have you had any feedback from sky regarding this yet?? will be interesting to see what they have to say. Posted by smarr
Probably just the same as every other incident of this type, they'll just say it's not their fault/problem, as proved by the other 5 final table players being able to play on as normal.
That's a pretty sick thing to happen, I would be absolutely gutted (after I'd got over the joy of winning 1.6k lol) but unfortunately I suspect Dohhhhh is right... the 5 others played fine, so presumably it will be deemed to be a fault at your end.
This has happened to me loads its shocking, sky really do need to sort there software out, last time I was 1st/5 left in the £5k roller and exactly the same thing and I got blinded out and finished 4th it's such a grrrrrrrrrrrrrrrr.
It prob happens about once a month on download to me, I then pop on the browser and can usually play but there has been times where it won't let me get back on the download or the browser.
It keeps saying cannot open table as table is already open grrrrrrrrrrr at the software.
Soooooooooo sick and v ul sir. This has happened to me loads its shocking, sky really do need to sort there software out, last time I was 1st/5 left in the £5k roller and exactly the same thing and I got blinded out and finished 4th it's such a grrrrrrrrrrrrrrrr. It prob happens about once a month on download to me, I then pop on the browser and can usually play but there has been times where it won't let me get back on the download or the browser. It keeps saying cannot open table as table is already open grrrrrrrrrrr at the software. Posted by macapaca
happened to me a few times aswell.. i find the fastest way to get back on table is to reboot pc. but ft blinds will prob eat you up by the time you do that.. it has happend with me a few times.. says table already open when it obv isnt. like dohhhh said previous tho all you will get from cs is that game working fine as 5 other players were ok.. therefore its your fault.. i totally diagree.
i havent long started playing on sky again. i left to go to another site because of similar cs issues.. but after a nice win on sky bet i decided not to withdraw but to keep it as a br for poker.. please keep me informed to what response you get.. i may be off again.. i would be devastated if it were me.
Just like I expected I got a cut 'n' paste reply from customer services saying how the defective Sky Poker software malfunctioning is my fault. What would be "my" fault is if I was foolish enough to allow this to happen to me again. It easily could happen to me or anyone else reading this until they do something about it. I've come up with a simple solution to this, play elsewhere where stuff like this doesn't happen.
Going from the excitement of entering a big money final table with the chip lead, playing my best poker, to an hour of absolute desparation watching my chips being blinded away from the lobby ranks as the worst experience I've had in 5 years playing online poker.
It is clear that Sky Poker's software is at fault here. Regardless of the other five players at the table being able to play, the fact remains that you were not. You have irrefutable evidence that your internet connection was functioning and that you were playing right up until one table out. It is not your responsibility to understand the ins and outs of Sky Poker's software and how to troubleshoot when it goes wrong. It is Sky Poker's responsibilty to provide a reliable service, in line with the agreement you made with them when registering to play in the tournament and paying your entry fee. Sky Poker clearly failed to fulfil their duty to you and are liable.
Customer care are doing their job by trying to save their client (Sky Poker) as much money as possible. If they can convince you that you were at fault, they will have done a very good job. However you and I, as well as every other observer at that final table, know that you were not at fault.
So if Sky Poker do not wish to offer you reasonable and fair compensation for their failure, you need to be able to twist their arm a little. You need some leverage. So here it is: There are many people on this forum who also post on other, more populous forums. Sky Poker's business would be adversely affected if stories of this failure of software and customer care were to be widely publicised. Players who are new to poker would, of course, be unaware of this bad publicity however the higher stakes players who form a significant part of any online poker site's business model do pay attention to these things.
So I'm not convinced that such an incident during one of Sky Poker's marquee events is going to be good for business. Sky's software already has a poor reputation, if they are happy to gain a reputation for not looking after their players as well, then I'd be quite surprised.
Comments
I suggest you get on the line to customer care, explain what happened and see what they want to do for you. Perhaps get in touch with Tikay, too. Bearing in mind he's not just a Sky Poker employee but chairman (or something like that) of APAT, he'll do what he can to help you out.
If I were you, I'd also post what you've been offered on this forum thread. There are plenty of reliable people who'll be able to tell you what they'd expect from the site if they'd found themselves in that situation. You ought to receive some sort of compensation for this and you want to know that it's fair.
I'm sure Sky will want to reach a satisfactory settlement with you.
That's a pretty sick thing to happen, I would be absolutely gutted (after I'd got over the joy of winning 1.6k lol) but unfortunately I suspect Dohhhhh is right... the 5 others played fine, so presumably it will be deemed to be a fault at your end.
i havent long started playing on sky again. i left to go to another site because of similar cs issues.. but after a nice win on sky bet i decided not to withdraw but to keep it as a br for poker.. please keep me informed to what response you get.. i may be off again.. i would be devastated if it were me.
Going from the excitement of entering a big money final table with the chip lead, playing my best poker, to an hour of absolute desparation watching my chips being blinded away from the lobby ranks as the worst experience I've had in 5 years playing online poker.
Keep your head, mate.
Have you had a word with Tikay about this?
It is clear that Sky Poker's software is at fault here. Regardless of the other five players at the table being able to play, the fact remains that you were not. You have irrefutable evidence that your internet connection was functioning and that you were playing right up until one table out. It is not your responsibility to understand the ins and outs of Sky Poker's software and how to troubleshoot when it goes wrong. It is Sky Poker's responsibilty to provide a reliable service, in line with the agreement you made with them when registering to play in the tournament and paying your entry fee. Sky Poker clearly failed to fulfil their duty to you and are liable.
Customer care are doing their job by trying to save their client (Sky Poker) as much money as possible. If they can convince you that you were at fault, they will have done a very good job. However you and I, as well as every other observer at that final table, know that you were not at fault.
So if Sky Poker do not wish to offer you reasonable and fair compensation for their failure, you need to be able to twist their arm a little. You need some leverage. So here it is: There are many people on this forum who also post on other, more populous forums. Sky Poker's business would be adversely affected if stories of this failure of software and customer care were to be widely publicised. Players who are new to poker would, of course, be unaware of this bad publicity however the higher stakes players who form a significant part of any online poker site's business model do pay attention to these things.
So I'm not convinced that such an incident during one of Sky Poker's marquee events is going to be good for business. Sky's software already has a poor reputation, if they are happy to gain a reputation for not looking after their players as well, then I'd be quite surprised.